https://sugarclub.sugarai.com/adoption/f/adoption-discussions/5464/where-do-you-stand-with-your-cx-goalsHere in the GROW group, we talk a lot about the relationship between People, Process, and Technology. In a recent webinar on CRM Excellence , 63% of our audience indicated that they felt there was misalignment between these elements within their organizationsen-USTelligent Community 12