From Usage to Adoption: Navigating the Path to CRM Successhttps://sugarclub.sugarai.com/adoption/f/adoption-discussions/7843/from-usage-to-adoption-navigating-the-path-to-crm-successUnderstanding Usage and Adoption The journey to CRM success begins with distinguishing between usage and adoption. Usage measures operational engagement—logging in, utilizing seats, and updating records. Adoption, on the other hand, examines how effectivelyen-USTelligent Community 12