Reinforce

Alex Nassi — Mon, 29 Nov 2021 19:10:29 GMT

Current Revision posted to GROW Adoption Framework by Alex Nassi on 11/29/2021 7:10:29 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Download out GROW Reinforce Workbook for plans and worksheets that will take your adoption efforts to the next level. We've included additional resources and recommended learning plans below to help you reach your adoption goals.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Read our eBook, Managing Through Change: The Key Role Managers Play in User Adoption, to learn more about the key role managers play in successful adoption.

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Establishing benchmarks to measure your success against is important in determining whether the changes you are implementing are working. Now that you are building consistent usage you can determine your current benchmark and work towards improvement.

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials Data Quality Best Practices CX Assessment
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Below you'll find links to Learning Plans that contain our recommended courseware for your Sugar solutions at this phase in your adoption journey. Review them yourself or use them to create training plans for your teams to help support your rollout and adoption efforts.

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Mon, 22 Nov 2021 15:18:28 GMT

Revision 30 posted to GROW Adoption Framework by Jana Ferguson on 11/22/2021 3:18:28 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Read our eBook, Managing Through Change: The Key Role Managers Play in User Adoption, to learn more about the key role managers play in successful adoption.

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources Data Quality Best Practices CX Assessment
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Thu, 28 Oct 2021 19:42:09 GMT

Revision 29 posted to GROW Adoption Framework by Jana Ferguson on 10/28/2021 7:42:09 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Read our eBook, Managing Through Change: The Key Role Managers Play in User Adoption, to learn more about the key role managers play in successful adoption.

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources CX Assessment
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Fri, 18 Jun 2021 19:25:29 GMT

Revision 28 posted to GROW Adoption Framework by Jana Ferguson on 6/18/2021 7:25:29 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Read our eBook, Managing Through Change: The Key Role Managers Play in User Adoption, to learn more about the key role managers play in successful adoption.

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources CX Assessment
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Fri, 18 Jun 2021 19:23:18 GMT

Revision 27 posted to GROW Adoption Framework by Jana Ferguson on 6/18/2021 7:23:18 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Read our eBook, Managing Through Change: The Key Role Managers Play in User Adoption, to learn more about the key role managers play in successful adoption.

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources CX Assessment
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Mon, 24 May 2021 20:38:37 GMT

Revision 26 posted to GROW Adoption Framework by Jana Ferguson on 5/24/2021 8:38:37 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Read our eBook, Managing Through Change: The Key Role Managers Play in User Adoption, to learn more about the key role managers play in successful adoption.

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Mon, 24 May 2021 12:47:10 GMT

Revision 25 posted to GROW Adoption Framework by Jana Ferguson on 5/24/2021 12:47:10 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Fri, 21 May 2021 14:05:45 GMT

Revision 24 posted to GROW Adoption Framework by Jana Ferguson on 5/21/2021 2:05:45 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: GROW, Reinforce, adoption

Reinforce

Jana Ferguson — Fri, 21 May 2021 14:02:15 GMT

Revision 23 posted to GROW Adoption Framework by Jana Ferguson on 5/21/2021 2:02:15 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation? Quick Video Tutorials & Learning Resources
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage of technology and following clear, repeatable processes. Now it's time to move onto the next stage - Optimize.

Tags: Reinforce, adoption

Reinforce

Jana Ferguson — Fri, 21 May 2021 13:58:07 GMT

Revision 22 posted to GROW Adoption Framework by Jana Ferguson on 5/21/2021 1:58:07 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation?
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Thu, 20 May 2021 13:39:31 GMT

Revision 21 posted to GROW Adoption Framework by Jana Ferguson on 5/20/2021 1:39:31 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Download out GROW Reinforce Workbook for plans and worksheets that will take your adoption efforts to the next level. We've included additional resources and recommending learning plans below to help you reach your adoption goals.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key Role Managers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation?
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Wed, 19 May 2021 19:37:32 GMT

Revision 20 posted to GROW Adoption Framework by Jana Ferguson on 5/19/2021 7:37:32 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key RoleManagers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation?
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Wed, 19 May 2021 19:37:11 GMT

Revision 19 posted to GROW Adoption Framework by Jana Ferguson on 5/19/2021 7:37:11 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Use the additional resources and downloads below to further support your adoption efforts as your work through the GROW Adoption Framework.

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key RoleManagers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation?
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Tue, 18 May 2021 15:07:18 GMT

Revision 18 posted to GROW Adoption Framework by Jana Ferguson on 5/18/2021 3:07:18 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Workbook	GROW Reinforce Workbook
Additional Resources	Optimizing User Adoption Part 4 - Applying Change Management Optimizing User Adoption Part 5 - Measuring, Reporting, Iterating, Adjusting eBook: Managing Through Change: The Key RoleManagers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation?
Templates	Adoption Planning Workshop Presentation Project Update Communication Examples Change Readiness Assessment Template (Long Form) Change Readiness Assessment Template (Short Form) Sample FAQ's

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Tue, 18 May 2021 14:49:20 GMT

Revision 17 posted to GROW Adoption Framework by Jana Ferguson on 5/18/2021 2:49:20 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Workbook	GROW Reinforce Workbook
Additional Resources	eBook: Managing Through Change: The Key RoleManagers Play in User Adoption Sugar Bingo: Make adoption fun for users Blog: Drive CRM User Adoption by Creating Paybacks Blog: 4 Reasons for Low CRM Adoption Rates Blog: How Can Lack of Business Understanding Jeopardize Your CRM and Marketing Automation Implementation?
Templates

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Brie Rowe — Tue, 18 May 2021 05:46:36 GMT

Revision 16 posted to GROW Adoption Framework by Brie Rowe on 5/18/2021 5:46:36 AM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Workbook	GROW Reinforce Workbook
Additional Resouces	XXX
Templates	XXX

Learning Plans

Market	Sell	Serve
Register now	Register now	Register now
Connect	Discover
Learn more	Learn more

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Fri, 14 May 2021 15:12:07 GMT

Revision 15 posted to GROW Adoption Framework by Jana Ferguson on 5/14/2021 3:12:07 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Resources & Downloads

Workbook	GROW Reinforce Workbook
Additional Resouces	XXX
Templates	XXX

Learning Plans

XXX

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Fri, 14 May 2021 13:41:35 GMT

Revision 14 posted to GROW Adoption Framework by Jana Ferguson on 5/14/2021 1:41:35 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Thu, 13 May 2021 19:42:22 GMT

Revision 13 posted to GROW Adoption Framework by Jana Ferguson on 5/13/2021 7:42:22 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Measure	Method	Example
Lead Conversion – increase number of MQLs that convert to SQLs	Sugar Market & Sugar Sell – use manual and predictive lead scoring models to pass more qualified leads to sales	Increase number of MQLs that convert to SQLs by 10%
Opportunity Velocity – decrease amount of time between opportunity creation and close-won	Sugar Sell & Sugar Discover – use proper opportunity stage tracking to determine amount of time per sales stage and implement new process to increase velocity through stages	Decrease time from creation to closure by 7 days
Cost to Serve – increase service agent efficiency	Sugar Serve – reduce time to resolution (TTR) through use of SugarLive	50% of cases resolved on first call/contact

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

After completing the Reinforce stage or the GROW Adoption Framework, your teams should be exhibiting consistent usage, XXX (other charactersitics from flow chart). Now it's time to move onto the next stage - Optimize.

Reinforce

Jana Ferguson — Thu, 13 May 2021 19:39:31 GMT

Revision 12 posted to GROW Adoption Framework by Jana Ferguson on 5/13/2021 7:39:31 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.

Leverage Your Leaders

Leaders come in all shapes and sizes within your organization, and you need all of them to reinforce your message.

Who	What
Executives	Execs are critical champions who reinforce the vision and importance of transformation throughout the business.
Managers	Managers are a key link between executives, project teams, and front-line employees. They communicate important information and have a responsibility to ensure their employees are following new processes and using new systems.
Ambassadors/Champions	Your champions act as evangelists to their individual teams and can provide much needed peer-level support to their colleagues.
Early Adopters/Power Users	These individuals may not have leadership titles, but they certainly have leadership influence. They like using new technology and can influence their peers to get on board with the new program.

Key Role: Managers

When building your adoption plan, don’t underestimate the powerful role of managers in your organization. They are key players responsible for:

Bridging the gap between executive leadership & front-line employees
Modeling and encouraging desired processes and behaviors
Holding team members accountable for their individual contribution to company-wide goals and initiatives – including adopting key technologies and processes

Learn from Colleagues

Peer-to-peer networks are incredibly powerful
Learning from colleagues is one of the fastest and most effective ways to learn new systems and processes
Encourage Lunch & Learns and peer workshops to drive adoption within individual departments
Make the most of peer networks by creating an Ambassador or Champion team to formalize the efforts

Use the Create Your Ambassador Team Worksheet in our GROW Reinforce Workbook to build your team and reinforce peer-to-peer learning.

Define Key Targets of Success

Use the Success Benchmark Worksheet in the in our GROW Reinforce Workbook to determine your success metrics, owners, goals, and actuals.

Reinforce

Jana Ferguson — Thu, 13 May 2021 19:31:40 GMT

Revision 11 posted to GROW Adoption Framework by Jana Ferguson on 5/13/2021 7:31:40 PM

Adoption isn’t a one and done initiative, it takes reinforcement. All members of your team need to embody the new way of doing things to truly find success.

You’ve launched your new technology & processes, but now the real work begins – reinforcing the new way of doing things. Just like in a garden, you’ve got to perform some maintenance to keep things looking great.
By nature, people are resistant to change, so it’s critical that you understand who needs extra help and how you can highlight the benefits for your laggards & naysayers.
Your Champions and Managerial teams are critical at this stage in your journey, so don’t forget to leverage them for help.

Bring your Business Cases to Life

We’ve talked about people, process, and technology and the importance of balancing all three.
To help reinforce the outcomes you are working towards, provide users with scenarios that bring to life the changes you are making.
Be sure to highlight the benefits to the individual as well as to the organization.
Use these scenarios to inform future communications to individual teams or the broader business.

We've included a Business Case Worksheet in our GROW Reinforce Workbook to get you started. Use the worksheet to define your scenarios and incorporate them into your planning efforts.