MySQL server has gone away

RE: MySQL server has gone away

Ramya Katram — Mon, 05 Jul 2021 13:35:23 GMT

Great to hear James.

RE: MySQL server has gone away

James Kinnersley — Mon, 05 Jul 2021 13:26:02 GMT

Thanks very much PK, the warning didn't show after the licence validation and I'm looking at a new local version of sugar 😃

RE: MySQL server has gone away

Ramya Katram — Mon, 05 Jul 2021 12:56:53 GMT

Hi James,

First, try doing the Manual Validation, the Mysql has gone away error is throwing as a warning, but not an error.

After doing the license validation, log out from the instance. Clear your browser cache and login back to the instance and check. Make sure your Sugar Instance is having proper ownership and permissions.

So first let us check by doing this and debug the issue if it still exists.

Thanks,

PK,

https://www.bhea.com

RE: MySQL server has gone away

James Kinnersley — Mon, 05 Jul 2021 12:43:34 GMT

Hi. Thanks. I included the red text for full context, the "MySQL server has gone away" error that is given when I try to save an update in the system settings admin is the issue I'm more concerned about, unless you're suggesting that going through manual validation will also resolve this SQL error?

RE: MySQL server has gone away

Ramya Katram — Mon, 05 Jul 2021 11:30:07 GMT

Hi James,

The error you highlighted in the red color is related to the License validation issue.

You have to revalidate the License key in the License Management in the Administration. If it is not validating you have to do the Manual Validation. Please go through this link for more information.

Hope this helps:)

Thanks and Regards,

PK,

https://www.bhea.com