Sugar 14 - fresh install - cannot access the admin panel

RE: Sugar 14 - fresh install - cannot access the admin panel

Rafael Fernandes — Thu, 13 Jun 2024 14:21:25 GMT

My apologies Andries Pretorius , what I meant is to advise you to use SugarDockerized, if you're using this fresh install for development/testing purposes.

it will overcome any environmental issues and get you going fast.

RE: Sugar 14 - fresh install - cannot access the admin panel

Andries Pretorius — Thu, 13 Jun 2024 06:08:53 GMT

the issue seems license related - but cannot enter license as cannot enter admin panel

file rights is not a problem

duplicated on multiple fresh installs now.

RE: Sugar 14 - fresh install - cannot access the admin panel

Andries Pretorius — Thu, 13 Jun 2024 06:07:06 GMT

Rafael - I didn't use docker so your response is not really assisting

sugar support also getting nowhere after 3 days

RE: Sugar 14 - fresh install - cannot access the admin panel

Rafael Fernandes — Wed, 12 Jun 2024 18:52:58 GMT

I agree with Harald.. I just had a quick install on my SugarDockerized (fresh install) and worked just fine.

RE: Sugar 14 - fresh install - cannot access the admin panel

Harald Kuske — Wed, 12 Jun 2024 07:23:31 GMT

Looks like a problem with file rights. Did you install on a Linux machine?

Did you follow all the settings in the installation guide?

This may happen when the application does not have the correct rights in the /cache directory. Sugar must have full access here.

As it looks you are logged in, so the database whould be ok, but check that also, are the tables created and accessable?