RE: Bizarre logic hook problem

Francesca Shiekh — Tue, 07 Apr 2026 21:45:18 GMT

Yes, the original hook works fine.

I don't think it's worth your time trying to figure this out.

Thanks for the note on the change in Logic Hooks, I'll plan to move to Extensions with the next upgrade. It will be a bit of work given that over 40 modules have logic hooks...

Thanks again!
Francesca

RE: Bizarre logic hook problem

Angel Magana — Tue, 07 Apr 2026 15:59:55 GMT

Whether it shows or doesn't will be dependent on how one goes about defining the hook.

Older versions of Sugar would use the approach that leverages the logic_hooks.php file. At some point, we introduced Logic Hooks into the capabilities of the Extensions Framework, which then allowed one to define a logic hook by way of extensions and in turn, use the logichooks.ext.php file. Both approaches are equally valid, but we do favor the Extensions approach for situations where a customization can be implemented through multiple means.

Your hooks are likely configured that way due to their age. There is nothing inherently wrong with them.

As a side note, the order numbering is fine. That's mostly relevant for scenarios where you have multiple hooks of the same type (e.g. before_save) and need them to execute in a specific order.

I'll ask a dumb question, does the hook work if you rename the files back to their prior name?

RE: Bizarre logic hook problem

Francesca Shiekh — Tue, 07 Apr 2026 15:45:57 GMT

I don't, but should they?
I don't see any custom logic hooks in that file, not even for the hooks that work just fine.

This is all I see in

custom/modules/Cases/Ext/LogicHooks/logichooks.ext.php

<?php
// WARNING: The contents of this file are auto-generated.
?>
<?php
// Merged from modules/Cases/Ext/LogicHooks/RelationshipHook.php

/*
 * Your installation or use of this SugarCRM file is subject to the applicable
 * terms available at
 * http://support.sugarcrm.com/Resources/Master_Subscription_Agreements/.
 * If you do not agree to all of the applicable terms or do not have the
 * authority to bind the entity as an authorized representative, then do not
 * install or use this SugarCRM file.
 *
 * Copyright (C) SugarCRM Inc. All rights reserved.
 */

$hook_array['before_relationship_delete'][] = [
    1,
    'beforeRelationshipDelete',
    'modules/Cases/CasesHooks.php',
    'CasesHooks',
    'beforeRelationshipDelete',
];

$hook_array['after_relationship_add'][] = [
    1,
    'afterRelationshipAdd',
    'modules/Cases/CasesHooks.php',
    'CasesHooks',
    'afterRelationshipAdd',
];

$hook_array['after_relationship_delete'][] = [
    1,
    'afterRelationshipDelete',
    'modules/Cases/CasesHooks.php',
    'CasesHooks',
    'afterRelationshipDelete',
];

?>
<?php
// Merged from custom/Extension/modules/Cases/Ext/LogicHooks/denorm_field_hook.php

/*
 * Your installation or use of this SugarCRM file is subject to the applicable
 * terms available at
 * http://support.sugarcrm.com/Resources/Master_Subscription_Agreements/.
 * If you do not agree to all of the applicable terms or do not have the
 * authority to bind the entity as an authorized representative, then do not
 * install or use this SugarCRM file.
 *
 * Copyright (C) SugarCRM Inc. All rights reserved.
 */

// Relate Field Denormalization hook

$hook_array['before_save'][] = [
    1,
    'denorm_field_watcher',
    null,
    '\\Sugarcrm\\Sugarcrm\\Denormalization\\Relate\\Hook',
    'handleBeforeUpdate',
];

$hook_array['after_save'][] = [
    1,
    'denorm_field_watcher',
    null,
    '\\Sugarcrm\\Sugarcrm\\Denormalization\\Relate\\Hook',
    'handleAfterUpdate',
];

$hook_array['before_relationship_delete'][] = [
    1,
    'denorm_field_watcher',
    null,
    '\\Sugarcrm\\Sugarcrm\\Denormalization\\Relate\\Hook',
    'handleDeleteRelationship',
];

$hook_array['after_relationship_add'][] = [
    1,
    'denorm_field_watcher',
    null,
    '\\Sugarcrm\\Sugarcrm\\Denormalization\\Relate\\Hook',
    'handleAddRelationship',
];

?>

And these are my working (tested) Logic hooks,

custom/modules/Cases/logic_hooks.php

<?php
/**
 * logic_hooks.php — Cases module
 *
 * Hook registration order within each event is determined by the first
 * element of each entry (the position integer). Lower numbers run first.
 *
 * Format: array(position, label, file, class, method)
 */

$hook_version = 1;
$hook_array   = array();

// -----------------------------------------------------------------------------
// before_save
// -----------------------------------------------------------------------------
$hook_array['before_save'][] = array( 3, 'beforeSave',        'custom/modules/Cases/Cases_Logic.php',                      'AutomatedCaseHandling', 'beforeSave',);
$hook_array['before_save'][] = array( 4, 'updateLog',         'custom/modules/Cases/Cases_Logic.php',                      'AutomatedCaseHandling', 'updateLog',);
$hook_array['before_save'][] = array( 5, 'checkEmailAddress', 'custom/modules/Cases/Cases_Logic.php',                      'AutomatedCaseHandling', 'checkEmailAddress',);
$hook_array['before_save'][] = array( 6, 'checkVIP',          'custom/modules/Cases/Cases_Logic.php',                      'AutomatedCaseHandling', 'checkVIP',);
$hook_array['before_save'][] = array( 7, 'checkGDPR',         'custom/modules/Cases/Cases_Logic.php',                      'AutomatedCaseHandling', 'checkGDPR',);

// -----------------------------------------------------------------------------
// after_save
// -----------------------------------------------------------------------------
$hook_array['after_save'][] = array( 3, 'afterSave',               'custom/modules/Cases/Cases_Logic.php',                 'AutomatedCaseHandling', 'afterSave',);
$hook_array['after_save'][] = array( 4, 'saveContactRelationship', 'custom/modules/Cases/Cases_Logic.php',                 'AutomatedCaseHandling', 'saveContactRelationship',);

// -----------------------------------------------------------------------------
// after_relationship_add
// -----------------------------------------------------------------------------
$hook_array['after_relationship_add'][] = array( 1, 'checkVIP',          'custom/modules/Cases/Cases_Logic.php',           'AutomatedCaseHandling', 'checkVIP',);
$hook_array['after_relationship_add'][] = array( 2, 'compProductNotes',  'custom/modules/Cases/Cases_Logic.php',           'AutomatedCaseHandling', 'compProductNotes',);

// -----------------------------------------------------------------------------
// after_relationship_delete
// -----------------------------------------------------------------------------
$hook_array['after_relationship_delete'][] = array( 1, 'checkVIP',       'custom/modules/Cases/Cases_Logic.php',           'AutomatedCaseHandling', 'checkVIP',);

// -----------------------------------------------------------------------------
// process_record
// -----------------------------------------------------------------------------
$hook_array['process_record'][] = Array(1,'conditional_formatting','custom/modules/Cases/conditional_formatting.php','ConditionalFormatting','conditional_formatting');

Not all numbering starts with 1 because I removed some old hooks and didn't think to renumber until now, but that has no created issues for years.

Thanks,

Francesca

RE: Bizarre logic hook problem

Angel Magana — Mon, 06 Apr 2026 14:42:19 GMT

Hi Francesca,

Another thought that crosses my mind is that perhaps the QRR process didn't pick up the definition.

Are you seeing a reference to the definition file in ./custom/modules/<Module>/Ext/LogicHooks/logichooks.ext.php ?

RE: Bizarre logic hook problem

Francesca Shiekh — Fri, 03 Apr 2026 00:18:03 GMT

Thank you Angel, I double checked everything, including copy/paste names in searches in the code to make absolutely sure they are the same...🤷

RE: Bizarre logic hook problem

Angel Magana — Thu, 02 Apr 2026 22:08:14 GMT

Hi Francesca,

Yeah, something doesn't add up. I would be equally puzzled as renaming things wouldn't cause such problems, assuming everything lines up in the definition file, etc.

Is it possible that the permissions on the files were changed when your renamed them? Other than that, the only other thing I can think of is the casing on the names...that is, the names might match, but the casing doesn't.