https://sugarclub.sugarai.com/dev-club/mobile-developers/Learn about developing on the SugarCRM Mobile platform, discuss what you are working on, or any questions you have along the way. en-USTelligent Community 12https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8343/getting-too-many-api-calls-when-app-is-idle/33749Mon, 09 Mar 2026 16:08:00 GMT5c521d64-519d-47a6-9065-134618b211bf:4ce1c1a2-3a06-4526-9910-a99c8cc3d802Eugene BychkovMake sure to double check This is exactly what you get when offline mode is enabled Dialog 'Do you want to download your records' is only shown when offline mode IS ENABLEDhttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8343/getting-too-many-api-calls-when-app-is-idle/33747Mon, 09 Mar 2026 11:43:00 GMT5c521d64-519d-47a6-9065-134618b211bf:f35fc607-cc4f-4349-8f30-56059640bddaRaghavendra KarunakarHi Eugene Bychkov Thanks for the reply!! The offline Mode is already disabled in the App, even after login a page is shown to download offline records that also I have selected "Not right now". Still the API gets triggered while using the app or when App is idle. I don't think this is related to Offline Mode.https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8343/getting-too-many-api-calls-when-app-is-idle/33744Fri, 06 Mar 2026 08:12:00 GMT5c521d64-519d-47a6-9065-134618b211bf:9593cb48-cfa4-46d1-aaf9-d5d415efd502Eugene BychkovRaghavendra Karunakar this is expected functionality when offline mode is turned ON on the device, Sugar Mobile periodically performs requests to server to fetch and synchronize new records from server to device database see this doc support.sugarcrm.com/.../ you can disable this by: 1. turning OFF offline mode either in admin->mobile or on device 2. modifying config file in your app. see this property: jsConfig.offline.syncManager.executors.wins.enabled and set it to false Best regards, Eugenehttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8343/getting-too-many-api-calls-when-app-is-idle/33743Fri, 06 Mar 2026 06:53:00 GMT5c521d64-519d-47a6-9065-134618b211bf:db24ac3e-cbb4-4846-a7c5-54adf18cfe8dRaghavendra KarunakarEugene Bychkov Development Team Request you to please provide some solution.https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8343/getting-too-many-api-calls-when-app-is-idleFri, 27 Feb 2026 06:17:00 GMT5c521d64-519d-47a6-9065-134618b211bf:2c1769e3-f6de-4d40-9bf1-9a20dc047b49Raghavendra KarunakarHi Team, I have created a sample App using Mobile-sdk version 87.0.850-1.4.2-2 I 've noticed excessive background API calls, even when the application is idle. As we are dealing with high volumes of production data, this can cause performance issue. I need to identify and disable these unnecessary requests. Requesting anyone to help on this. I have attached screenshot for reference. Thanks in Advance.sugar mobile sdk87sdk 8mobile sdksdkhttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8303/guidance-on-mobile-app-upgrade-v45-v87-and-long-term-support-strategy/33607Mon, 22 Dec 2025 05:06:00 GMT5c521d64-519d-47a6-9065-134618b211bf:40236b34-4611-4fe4-a53a-dfd1f17cb04bEugene BychkovWhether upgrading from v45 to v87 would require a complete or partial rewrite of our existing mobile custom code due to the transition to React. - most likely not much of your custom code will have to be rewritten. React was introduced mostly in new components/functionality, so your existing customizations are most likely not affected Which legacy mobile customization frameworks or APIs are deprecated or no longer supported in the latest versions - it's hard to tell from top of my memory, most likely nothing major was deprecated Recommended migration strategy or best practices for converting existing Cordova/Backbone-based customizations to the React-based mobile framework - see point number one. Each component will need to be managed by hand depending on kind of customization, there is no 'official' way unfortunately Availability of any official documentation, migration guides, or tools to support this conversion - no special tools are available here Which SugarCRM Mobile versions or upgrade paths are best suited for long-term stability and support - From my perspective, the best way for long-term stability would be to migrate codebase in a small steps with each new mobile SDK release to avoid big jumps (like in this case) that could introduce significant hurdles See point 5 No official guidelines are available, so please stick to general engineering best-practices Long-term roadmap for Sugar Mobile is not clear at this point. For now, no breaking changes are planned Best regards, Eugenehttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8303/guidance-on-mobile-app-upgrade-v45-v87-and-long-term-support-strategy/33606Mon, 22 Dec 2025 04:13:00 GMT5c521d64-519d-47a6-9065-134618b211bf:4817bb8d-b0fa-456a-98ea-b1c00181a4c5Chetan GhaydarEugene Bychkov Please help here!!https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8303/guidance-on-mobile-app-upgrade-v45-v87-and-long-term-support-strategyFri, 19 Dec 2025 07:15:00 GMT5c521d64-519d-47a6-9065-134618b211bf:01cd30ea-7e19-4217-9497-26a158be1509Chetan GhaydarDear SugarCRM Support Team, We are planning to upgrade our custom SugarCRM Mobile application from version 45.0.657-1.4.2-2 to 87.0.850-1.4.2-2 and would like to seek your guidance before initiating this activity. Our existing mobile application includes extensive customizations developed using Cordova and Backbone-based components , as supported in version 45. In the newer SugarCRM Mobile versions, we understand that there has been a significant architectural shift, with React-based technology introduced and much of the functionality migrated away from Cordova and Backbone . In this context, we would appreciate your advice on the following: Whether upgrading from v45 to v87 would require a complete or partial rewrite of our existing mobile custom code due to the transition to React. Which legacy mobile customization frameworks or APIs are deprecated or no longer supported in the latest versions. Recommended migration strategy or best practices for converting existing Cordova/Backbone-based customizations to the React-based mobile framework. Availability of any official documentation, migration guides, or tools to support this conversion. Additionally, from a long-term support perspective , we would like your guidance on: Which SugarCRM Mobile versions or upgrade paths are best suited for long-term stability and support . Recommendations on how to design or refactor mobile customizations to minimize rework in future upgrades . Any SugarCRM-supported standards or architectural guidelines we should follow to ensure our mobile application remains compatible with future releases. Given the scale of these changes, we want to ensure our upgrade and redevelopment approach aligns with SugarCRM’s supported technologies and long-term roadmap , while avoiding unsupported customization patterns. We appreciate your guidance and look forward to your recommendations on how best to proceed. Thanks & Regards, Chetan Ghaydarhttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8291/the-client-s-application-remains-stuck-in-offline-mode-and-even-after-switching-to-online-mode-it-continues-to-operate-offline-despite-active-network-availability-this-issue-is-directly-impacting-the-client-s-production-opera/33583Wed, 10 Dec 2025 10:35:00 GMT5c521d64-519d-47a6-9065-134618b211bf:2ff74f48-3210-478b-bceb-79c66d62e684Chetan GhaydarEugene Bychkov Will check this!! and Update, Please go through the image below I forgot to upload in last msg. The device is online for other applications still it is show offline in Sugar & internet is onhttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8291/the-client-s-application-remains-stuck-in-offline-mode-and-even-after-switching-to-online-mode-it-continues-to-operate-offline-despite-active-network-availability-this-issue-is-directly-impacting-the-client-s-production-opera/33582Wed, 10 Dec 2025 10:28:00 GMT5c521d64-519d-47a6-9065-134618b211bf:97710db5-190c-490d-9cb5-6803980ee36cEugene BychkovHi Chetan I am glad to hear that you are making progress However as this issue is so tightly related to a specific device I don't think there is any help that we can provide from our side I suggest you to do the following: 1. build your app in debug mode 2. after that you will be able to connect to WebView using standard Android/iOS methods https://developer.chrome.com/docs/devtools/remote-debugging/webviews https://medium.com/@atifqamar29/debugging-ios-webviews-on-safari-browser-822def097497 3. or debug in your desktop chrome 4. click through the app, use steps that are known to cause issues, and inspect console for errors and network tab for AJAX errors maybe this will help you to get on the right trackhttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8291/the-client-s-application-remains-stuck-in-offline-mode-and-even-after-switching-to-online-mode-it-continues-to-operate-offline-despite-active-network-availability-this-issue-is-directly-impacting-the-client-s-production-opera/33581Wed, 10 Dec 2025 10:10:00 GMT5c521d64-519d-47a6-9065-134618b211bf:61880ffb-0242-4331-88f1-2ddaaf320003Chetan GhaydarThanks Eugene Bychkov !! During a troubleshooting session with the client, we tested three different APK versions: Old SDK with customisations (83.0.831-1.4.2-2) Old SDK without customisations (83.0.831-1.4.2-2) Latest SDK without customisations (87.0.850-1.4.2-2) Observations: On Device A , all three APKs worked without any issue. On Device B , all three APKs displayed the offline mode message. This indicates that the issue is not related to the customisations or the usage of an older SDK version . Additional findings: Both devices were on the same network , and on the device where the issue occurred, other apps and internet connectivity were functioning normally. When we logged in using the affected user credentials on Device A (where apps were functioning), the login worked without any issue. However, logging in with the same user credentials on Device B reproduced the offline mode issue. The client also confirmed that the issue occurs randomly for different users , suggesting it may be related to specific user accounts rather than the device or app build. We checked pending transactions at the time of issue reproduction, and there were none . We have attached the relevant screenshot showing the offline message for clarity. We would like to schedule a call with your team to discuss potential root causes and next steps for identifying and resolving this behaviour. If helpful, we can also share a video recording of the troubleshooting session (cropped to the relevant portion). Please confirm if you would like us to provide it. Looking forward to your guidance.https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8291/the-client-s-application-remains-stuck-in-offline-mode-and-even-after-switching-to-online-mode-it-continues-to-operate-offline-despite-active-network-availability-this-issue-is-directly-impacting-the-client-s-production-opera/33551Fri, 28 Nov 2025 08:45:00 GMT5c521d64-519d-47a6-9065-134618b211bf:0241157e-3d5c-4a6c-8d85-bcb27faa4808Eugene BychkovHi Chetan, Please take you time to study these docs: https://support.sugarcrm.com/documentation/mobile_solutions/sugarcrm_mobile/sugarcrm_mobile_app_user_guide/#Transaction_Log In your case application can be 'stuck' in offline mode if some transaction (create, update, detele, etc operation) can not be synced with server for some reason (e.g. server error, no access, or smth) Something like this could have happened: - User goes offline - User does some modification to a record - User goes back online - Sugar Mobile tries to sync changes made while offline with server but fails - In this case Sugar Mobile will stay in offline mode and queue all further operations after initial operation - but no operations will go to server until initial transaction is resolved (this is done to preserve data consistency) So in your case you should debug this scenario to see if this is what really happens. Potentially, do this with customer's instance clone to observe custom instance peculiarities Then investigate why some transactions (error codes, see server logs, etc) are not accepted by the server Hope this helps, Eugenehttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8291/the-client-s-application-remains-stuck-in-offline-mode-and-even-after-switching-to-online-mode-it-continues-to-operate-offline-despite-active-network-availability-this-issue-is-directly-impacting-the-client-s-production-opera/33549Fri, 28 Nov 2025 08:09:00 GMT5c521d64-519d-47a6-9065-134618b211bf:041715c4-7a8a-4347-80ab-749b6783d9edChetan GhaydarClub Concierge Brie Rowe Alex Nassi Eugene Bychkov Could you please help here!!https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8291/the-client-s-application-remains-stuck-in-offline-mode-and-even-after-switching-to-online-mode-it-continues-to-operate-offline-despite-active-network-availability-this-issue-is-directly-impacting-the-client-s-production-operaTue, 25 Nov 2025 07:50:00 GMT5c521d64-519d-47a6-9065-134618b211bf:4512483f-b06f-413f-89a8-35a3f24b6852Chetan GhaydarProblem Statement: The client’s application remains stuck in offline mode , and even after switching to online mode , it continues to operate offline despite active network availability. This issue is directly impacting the client's production operations. Detailed Description: The client is experiencing a persistent issue where the application does not transition to online mode once it has gone offline, even when a stable network connection is present. They are currently using an older SDK version (83.0.831-1.4.2-2). While we understand that the SDK is outdated, we would like to understand what specific conditions or system behaviours could cause such an issue. This is a custom application; however, we have not altered any core functionalities. All development has been done strictly through extensions, and there are no custom features that could interfere with this part of the core offline/online logic. We have tested the scenario across multiple environments and network conditions, but we have been unable to replicate the issue on our end, including: Device Simulator 2G Network Wi-Fi Regular broadband/mobile data Client’s 5G network environment Despite these repeated tests across different conditions, we have been unable to identify the root cause or find a workable resolution. The client reports that on the vanilla app downloaded from the Play Store, the issue does not occur — it successfully switches to online mode. This further increases their concern, and they are becoming increasingly impatient as this affects day-to-day operations. We are ready to share the relevant code snippets for your review, should you require them. We kindly request your assistance in helping us identify the possible root causes of this behaviour and guide us on the next steps toward resolution. Understanding what in the SDK, configuration, or environment could cause the offline mode to remain stuck would be highly valuable for troubleshooting. If required, we are will open a Sugar Development Support ticket for the same.@eugene bychkov@mat marummhttps://sugarclub.sugarai.com/dev-club/mobile-developers/b/mobile-developer-updates/posts/mobile-sdk-87-0-is-now-availableMon, 29 Sep 2025 12:46:00 GMT5c521d64-519d-47a6-9065-134618b211bf:0c2347a7-7a79-4ab4-a750-e14182b68559Brenda RossettoSugarCRM is pleased to announce the release of Mobile SDK 87.0.850-1.4.2-2. Review the Mobile SDK Release Notes for more information about this release. To learn more about the mobile SDK, please review the following: Mobile SDK Quick Start Guide Mobile SDK Developer Guide Mobile SDK Troubleshooting Article Mobile SDK Support Page Mobile Supported Platforms Mobile Developers This version of the SDK corresponds to Mobile App Version 87.0 . The SugarCRM mobile SDK is available for Sugar customers or Sugar OEM Partners (for use and distribution with their authorized OEM solution) running supported versions of Sugar Sell, Serve, or Enterprise. To ensure you are up-to-date on the latest information about the Mobile SDK, please join the Mobile Developers group and Subscribe to New Blog Posts in Mobile Developer Updates in SugarClub. Visit Product Updates for additional product updates.releasehttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8227/clarification-on-gzip-support-in-sugarcrm-mobile-sdk/33367Mon, 22 Sep 2025 09:34:00 GMT5c521d64-519d-47a6-9065-134618b211bf:6ef6b4bf-98f6-46d1-8e6a-3727e0f2361aEugene BychkovChetan, with SDK you get FULL access to Sugar Mobile source code If it is technically possible, then it can be integrated into SDK Best regards, Eugenehttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8227/clarification-on-gzip-support-in-sugarcrm-mobile-sdk/33364Mon, 22 Sep 2025 07:48:00 GMT5c521d64-519d-47a6-9065-134618b211bf:08c78430-49ff-4480-b023-242547db1bb8Chetan GhaydarIs it possible to integrate Gzip with mobile SDK?https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8227/clarification-on-gzip-support-in-sugarcrm-mobile-sdk/33363Mon, 22 Sep 2025 07:27:00 GMT5c521d64-519d-47a6-9065-134618b211bf:d460f4bc-8e1b-42f4-a059-352c7a9ae9d6Eugene BychkovHi Chetan! We have no explicit logic regarding Gzip compression, so we don't explicitly do gzipping or forbid it either All AJAX requests handled by underlying WebView component powering Sugar Mobile. It seems that you need to do some investigation regarding that to confirm your requirement or idea. Best regards! Eugenehttps://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8227/clarification-on-gzip-support-in-sugarcrm-mobile-sdk/33361Mon, 22 Sep 2025 06:01:00 GMT5c521d64-519d-47a6-9065-134618b211bf:77a0ce1b-a5f1-46ec-8d13-eb9f5ee3bb06Chetan GhaydarEugene Bychkov Can you please help me here?https://sugarclub.sugarai.com/dev-club/mobile-developers/f/mobile-developer-questions/8227/clarification-on-gzip-support-in-sugarcrm-mobile-sdkTue, 16 Sep 2025 07:29:00 GMT5c521d64-519d-47a6-9065-134618b211bf:91634314-8da2-43a0-a279-7bbc8a232c2fChetan GhaydarI would like to confirm whether the SugarCRM Mobile SDK supports Gzip compression for API requests and responses. Does the Mobile SDK automatically handle Gzip-compressed responses from the SugarCRM server, or do we need to implement any additional configuration/code to enable this? If supported, is there any official documentation available for reference? We are evaluating the SDK for a mobile customization project and want to ensure Gzip is supported out-of-the-box to optimize performance. Thank you for your assistance.