https://sugarclub.sugarai.com/dev-club/A technical place for Developers to come together, share best practices, ask questions, find fixes, and learn from one another.en-USTelligent Community 12https://sugarcrm.zoom.us/webinar/register/WN_rIHV9ZQsTCCs_L5uukGpUgWed, 06 May 2026 14:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:3732c37f-8ffc-4bc6-958d-0658f151a5d3Rafael FernandesRegistration herehttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8359/sugaridentity-oauth-flow-for-third-party-app-integration-for-sso-users/33800Thu, 16 Apr 2026 19:27:00 GMT5c521d64-519d-47a6-9065-134618b211bf:f3d4c805-849b-4d10-b5a3-a6c29cf0228dJeff BickartI believe In SugarIDM you can create a user and set their Local Authentication Username; this avoids using whatever you might use for SSO (Google or MSFT, etc) You'll need to create a password for this user using the Forgot Password functionality. Once you have both the username and password You'll obtain a token the same as you normally would at https:// /rest/v11/ oauth2/token; The pass thru to IDM is handled for you. We do this with our iPaas integrations, etchttps://sugarclub.sugarai.com/dev-club/b/dev-blog/posts/sugar-26-1-release-preview-is-now-availableWed, 15 Apr 2026 19:28:00 GMT5c521d64-519d-47a6-9065-134618b211bf:75d7b34e-20c7-4087-8a08-99299f6b13b3Rafael FernandesHi Sugar Devs, We’re excited to share that we are now SugarAI, read the announcement here . The Sugar 26.1 Release Preview (Cloud and On-Prem) is now available! Developers can begin testing Sugar’s annual on-premise release starting today. Sugar Release Previews are available to select partners and customers, providing an opportunity to plan and prepare customizations and integrations ahead of upcoming releases. You can download and install pre-release builds for testing and development purposes only. This preview also includes the Release Preview Customization Guide , which outlines new UI features, supporting platform updates, and more. If you would like access but don’t currently have it, please contact developers@sugarai.com to request entry into the Sugar Release Preview program. Please note that all preview content is confidential, not intended for production use, and subject to our pre-release product agreement . Happy coding!https://sugarclub.sugarai.com/dev-club/f/questions-answers/5621/best-way-to-add-extra-info-to-assign-notification-email/33790Tue, 14 Apr 2026 13:33:00 GMT5c521d64-519d-47a6-9065-134618b211bf:daf39979-49cc-4715-87ec-5b92b702d901Phuong TrinhHi Enes Saridogan , I am experiencing the same issue. I am trying to add the account_description field to the system assignment notification email for the Leads module, but the data is not pulling through—the field remains empty in the received email. S ince account_description is a stock field in the Leads module, I expected it to be readily available, but i t seems I am missing something in the implementation. C ould someone please take a look at my code below? I can't figure out why the value isn't being parsed correctly: SugarCRM Lead - {LEAD_NAME} {ASSIGNER} a assigné un Lead à {ASSIGNED_USER}. Nom: {LEAD_NAME} Origine principale: {LEAD_SOURCE} Statut: {LEAD_STATUS} Description: {LEAD_DESCRIPTION} Message de Lead : {ACCOUNT_DESCRIPTION} // 'new field' Vous pouvez consulter la fiche de ce Lead ici: A ny insights or corrections would be greatly appreciated. Is there a specific wa y to reference this field in the fr _FR.notify_template.html ? T hanks in advance for your h elp!https://sugarclub.sugarai.com/dev-club/f/questions-answers/8368/custom-field-not-populating-in-system-assignment-notifications-leads-moduleMon, 13 Apr 2026 13:03:00 GMT5c521d64-519d-47a6-9065-134618b211bf:61634fc0-af8d-4e86-8f71-895ae5bc25abPhuong TrinhH i everyone, I am encountering an issue with System Assignment Notifications in the Leads module and would appreciate some advice from the community. The Problem: I am trying to include a natif field called "Message du lead" (account_description) in the notification email sent to users when a Lead is assigned to them. Observations: The field is correctly populated within the SugarCRM record view However, the field remain s blank in the actual notification email received by the user. It appears that the variable used in the notification template is not correctly pulling the data from the Lead bean during the notification trigger. Technical Context: Module: Leads Field Name: account_description Deployment: SugarCloud My Question: H as anyone successfully added more fields to the system assignment notifications? I s there a specific syntax to use in the fr_FR.notify_template.html file for custom fields? Here is the code modified : SugarCRM Lead - {LEAD_NAME} {ASSIGNER} a assigné un Lead à {ASSIGNED_USER}. Nom: {LEAD_NAME} Origine principale: {LEAD_SOURCE} Statut: {LEAD_STATUS} Description: {LEAD_DESCRIPTION} Message de Lead : {LEAD_SOURCE_DESCRIPTION} // 'new field' Vous pouvez consulter la fiche de ce Lead ici: A ny guidance, code snippets, or best practices would be greatly appreciated! T hanks in advance, H. Phuonghttps://sugarclub.sugarai.com/dev-club/w/dev-tutorials/867/helpful-linksFri, 10 Apr 2026 18:15:00 GMT5c521d64-519d-47a6-9065-134618b211bf:5d5f8598-50d5-4ee3-9889-41e64df8c2b6Alex NassiHelpful Links Everything a Sugar Developer needs! Documentation Developer Policy Developer Guides Developer & Solution Architect Training DevClub Tutorials API References Downloads Mobile Developers SugarCRM Marketplace Download Manager* Developer Builds* *Must be a partner or customer with download permissions to access Git Repositories (Code) Open Source contributions Developer Tools & Code Examples Social Developer Blog @sugarcrmdev Twitterhttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8366/error-post-rest-v11_27-contacts-500-internal-server-error-confirmed-via-browser-console/33787Fri, 10 Apr 2026 10:26:00 GMT5c521d64-519d-47a6-9065-134618b211bf:1342c501-56f5-47d4-a7cf-cbcc022bd1d3Andre SerrazinaHello Kelli Morgan , Thanks for creating this entry. The 500 error you're seeing is a good starting point. This type of error will typically also generate an entry in the PHP error logs of the instance, which can help identify the root cause. Could you check whether there are any log entries recorded at the same time the error appears? From experience, if the contact record loads briefly before failing, this could indicate the issue is related to elements that take slightly longer to load in the record view, such as dashlets. As a troubleshooting step, you could try removing the dashlets from the record view to see if that prevents the error. That said, checking the server logs is definitely the best next step. Let us know what you find. Cheers, Andréhttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8366/error-post-rest-v11_27-contacts-500-internal-server-error-confirmed-via-browser-consoleThu, 09 Apr 2026 18:24:00 GMT5c521d64-519d-47a6-9065-134618b211bf:293b7f98-9300-4bef-8275-af6eaf451f0fKelli MorganWe are experiencing a critical issue in SugarCRM where no users can open any contact records. The contact record will open for a split second, then the system displays an "Unknown Error" message. Here is a summary of what we found: ERROR: POST /rest/v11_27/Contacts/ — 500 Internal Server Error (confirmed via browser console) This occurred around the same time a mass update of 30 fields and report generation. Schedulers were also likely to be simultaneously running. ADDITIONAL DETAILS: Affects all users on all contact records SugarCRM log shows repeated CSRF errors: "ModuleBuilder -> savetablesort" Quick Repair and Rebuild has been run with no errors Restoring previous layout versions from history has not resolved the issue Version 25.2./Sell Advanced Has anyone else experienced this issue? If so, any suggestions?500 errorrecord viewhttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8365/issue-after-repair/33785Wed, 08 Apr 2026 08:45:00 GMT5c521d64-519d-47a6-9065-134618b211bf:922a27c9-b73c-48fb-90b1-918d99c43475Andre SerrazinaHello Adrian Arauz , As this issue is happening during a Repair, I would suspect that something is preventing all the required files from being created. The first thing I would check is to scan the php error logs to see if you spot any entries related to filesystem permissions, or memory exhaustion errors that could have occurred during the QRR process. Can you also check the SugarCRM log to see if there are any DB queries erroring out? Let us know what you find. Cheers, Andréhttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problem/33784Tue, 07 Apr 2026 21:45:00 GMT5c521d64-519d-47a6-9065-134618b211bf:6e50f655-a994-413c-b682-6a153322497aFrancesca ShiekhYes, the original hook works fine. I don't think it's worth your time trying to figure this out. Thanks for the note on the change in Logic Hooks, I'll plan to move to Extensions with the next upgrade. It will be a bit of work given that over 40 modules have logic hooks... Thanks again! Francescahttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problem/33783Tue, 07 Apr 2026 15:59:00 GMT5c521d64-519d-47a6-9065-134618b211bf:3de3850e-9c28-4c05-aae5-38ae17ae2bc0Angel MaganaWhether it shows or doesn't will be dependent on how one goes about defining the hook. Older versions of Sugar would use the approach that leverages the logic_hooks.php file. At some point, we introduced Logic Hooks into the capabilities of the Extensions Framework, which then allowed one to define a logic hook by way of extensions and in turn, use the logichooks.ext.php file. Both approaches are equally valid, but we do favor the Extensions approach for situations where a customization can be implemented through multiple means. Your hooks are likely configured that way due to their age. There is nothing inherently wrong with them. As a side note, the order numbering is fine. That's mostly relevant for scenarios where you have multiple hooks of the same type (e.g. before_save) and need them to execute in a specific order. I'll ask a dumb question, does the hook work if you rename the files back to their prior name?https://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problem/33782Tue, 07 Apr 2026 15:45:00 GMT5c521d64-519d-47a6-9065-134618b211bf:d5643d38-0351-4137-992d-4642a1ce7d3dFrancesca ShiekhI don't, but should they? I don't see any custom logic hooks in that file, not even for the hooks that work just fine. This is all I see in custom/modules/Cases/Ext/LogicHooks/logichooks.ext.php And these are my working (tested) Logic hooks, custom/modules/Cases/logic_hooks.php <?php /** * logic_hooks.php — Cases module * * Hook registration order within each event is determined by the first * element of each entry (the position integer). Lower numbers run first. * * Format: array(position, label, file, class, method) */ $hook_version = 1; $hook_array = array(); // ----------------------------------------------------------------------------- // before_save // ----------------------------------------------------------------------------- $hook_array['before_save'][] = array( 3, 'beforeSave', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'beforeSave',); $hook_array['before_save'][] = array( 4, 'updateLog', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'updateLog',); $hook_array['before_save'][] = array( 5, 'checkEmailAddress', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'checkEmailAddress',); $hook_array['before_save'][] = array( 6, 'checkVIP', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'checkVIP',); $hook_array['before_save'][] = array( 7, 'checkGDPR', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'checkGDPR',); // ----------------------------------------------------------------------------- // after_save // ----------------------------------------------------------------------------- $hook_array['after_save'][] = array( 3, 'afterSave', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'afterSave',); $hook_array['after_save'][] = array( 4, 'saveContactRelationship', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'saveContactRelationship',); // ----------------------------------------------------------------------------- // after_relationship_add // ----------------------------------------------------------------------------- $hook_array['after_relationship_add'][] = array( 1, 'checkVIP', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'checkVIP',); $hook_array['after_relationship_add'][] = array( 2, 'compProductNotes', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'compProductNotes',); // ----------------------------------------------------------------------------- // after_relationship_delete // ----------------------------------------------------------------------------- $hook_array['after_relationship_delete'][] = array( 1, 'checkVIP', 'custom/modules/Cases/Cases_Logic.php', 'AutomatedCaseHandling', 'checkVIP',); // ----------------------------------------------------------------------------- // process_record // ----------------------------------------------------------------------------- $hook_array['process_record'][] = Array(1,'conditional_formatting','custom/modules/Cases/conditional_formatting.php','ConditionalFormatting','conditional_formatting'); Not all numbering starts with 1 because I removed some old hooks and didn't think to renumber until now, but that has no created issues for years. Thanks, Francescahttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8365/issue-after-repairMon, 06 Apr 2026 14:48:00 GMT5c521d64-519d-47a6-9065-134618b211bf:8dd2135b-6117-4454-af81-d14d3e5ead85Adrian ArauzHello, good day. We're experiencing a problem repairing SugarCRM Enterprise version 25.1.2. For the past few days, we've noticed that after repairing, we're getting an unknown error. We've resolved this by copying the cache folder and updating a Google folder within the vendor directory using Composer. Has anyone else experienced this? Any recommendations to prevent it from happening again?25sugar enterprisehttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problem/33781Mon, 06 Apr 2026 14:42:00 GMT5c521d64-519d-47a6-9065-134618b211bf:170cf34f-91c7-46a9-8297-01917c83687dAngel MaganaHi Francesca, Another thought that crosses my mind is that perhaps the QRR process didn't pick up the definition. Are you seeing a reference to the definition file in ./custom/modules/ /Ext/LogicHooks/logichooks.ext.php ?https://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problem/33780Fri, 03 Apr 2026 00:18:00 GMT5c521d64-519d-47a6-9065-134618b211bf:4d059ac9-2a40-408d-9651-4c149566ad0eFrancesca ShiekhThank you Angel, I double checked everything, including copy/paste names in searches in the code to make absolutely sure they are the same...https://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problem/33779Thu, 02 Apr 2026 22:08:00 GMT5c521d64-519d-47a6-9065-134618b211bf:62e30b89-0459-4b87-af7a-53320c786a58Angel MaganaHi Francesca, Yeah, something doesn't add up. I would be equally puzzled as renaming things wouldn't cause such problems, assuming everything lines up in the definition file, etc. Is it possible that the permissions on the files were changed when your renamed them? Other than that, the only other thing I can think of is the casing on the names...that is, the names might match, but the casing doesn't.https://sugarclub.sugarai.com/dev-club/f/questions-answers/8362/calculated-checkbox-not-setting-as-expected/33778Wed, 01 Apr 2026 19:08:00 GMT5c521d64-519d-47a6-9065-134618b211bf:40e3ff23-f592-4107-b39c-2fc170ab5fdcFrancesca ShiekhThat did it, thanks!https://sugarclub.sugarai.com/dev-club/f/questions-answers/8363/bizarre-logic-hook-problemWed, 01 Apr 2026 18:11:00 GMT5c521d64-519d-47a6-9065-134618b211bf:ebe9b3c8-314d-4e52-905c-5c3cc7b9a49eFrancesca ShiekhI was working on cleaning up some very very old code (I think v6 or v7) As I do that I wanted to be more consistent with naming conventions The original logic hook was $ hook_array [ 'process_record' ][] = Array ( 1 , 'conditional_formatting' , ' custom /modules/Cases/conditional_formatting.php' , 'ConditionalFormatting' , 'conditional_formatting' ) ; The cleaned up one was using camel case for the function, and a better name for the file $hook_array [ 'process_record' ] [ ] = array ( 1 , 'conditionalFormatting' , 'custom/modules/Cases/Cases_ConditionalFormatting_Logic.php' , 'ConditionalFormatting' , 'conditionalFormatting' ) ; Of course the class and the function names were changed consistently in the new file, the old file was removed. I did a QRR, cleared cache etc... the logic_hook refuses to fire with the new names. I put a fatal log entry at the start of the hook function, nothing in the log. If all I do is change the name of the refactored file, name of the function and name of the class to the old ones then everything runs smoothly. Why would that be? How can renaming something (consistently I might add) break it? It's puzzling... FrancescaShttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8362/calculated-checkbox-not-setting-as-expected/33777Wed, 01 Apr 2026 11:35:00 GMT5c521d64-519d-47a6-9065-134618b211bf:1001bab3-ba7a-4cf7-8c5e-aeca9f95ad49Chris RaffleHi Francesca , When using count(), you only need to specify the relationship link for the formula to properly assess whether any related records exist. Try using the following formula instead: greaterThan( count( $aupub_author_publications_contacts ), 0 ) Chrishttps://sugarclub.sugarai.com/dev-club/f/questions-answers/8362/calculated-checkbox-not-setting-as-expectedWed, 01 Apr 2026 00:04:00 GMT5c521d64-519d-47a6-9065-134618b211bf:10af2213-2b68-42ef-8a1a-fb3b128834baFrancesca ShiekhSugar Ent 25.1 on site I have a calculated checkbox field with formula greaterThan( count( related($aupub_author_publications_contacts,"name") ) ,0) The formula is acceptable, the related portion is built in Studio via the usual selection of Related, the relationship link is correct. Yet when I add an Author Publication the checkbox is not set Any thoughts on how to debug? Thanks, FrancescaS