https://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/883/inbound-email-noneen-USTelligent Community 12https://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/883/inbound-email-noneFri, 03 Nov 2023 16:54:16 GMT5c521d64-519d-47a6-9065-134618b211bf:64357b5d-c2b9-4c08-9c4f-a4fa7b52bcebAlex Nassihttps://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/883/inbound-email-none#commentsCurrent Revision posted to Quick Tips by Alex Nassi on 11/3/2023 4:54:16 PM<br /> <p>There is a new option available in Sugar 13.2 when selecting how administrators would like to process inbound emails. Originally, you could only choose &quot;Least Busy&quot; or &quot;Round-Robin&quot;; now there is a new option called &quot;None&quot;.</p> <p>While the name doesn&#39;t sound flashy, this allows you to have the newly created case do nothing, allowing SugarBPM to take the wheel and route the case wherever you&#39;d like.

Who knew doing nothing could be so useful?! Learn more about this by viewing the Email Management documentation in the <a title="Administration Guide - Emails" href="https://support.sugarcrm.com/documentation/sugar_versions/13.2/sell/administration_guide/email/#Creating_Cases_From_Email" rel="noopener noreferrer" target="_blank">Administration guide</a>.</p><div style="clear:both;"></div>