https://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/959/service-insights-reportsen-USTelligent Community 12https://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/959/service-insights-reportsMon, 22 Jul 2024 16:48:12 GMT5c521d64-519d-47a6-9065-134618b211bf:3d04360a-e620-4af8-acea-5ad6539fed34Dalton Kocikhttps://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/959/service-insights-reports#commentsCurrent Revision posted to Quick Tips by Dalton Kocik on 7/22/2024 4:48:12 PM<br /> <p><span>With Sugar 14.1, Sugar Serve users have access to a new suite of&nbsp;Service Insights reports</span><span>&nbsp;to get more insight from their case data.&nbsp;Simply add the Sugar Discover dashlet to a Home dashboard and then choose a report that you want to view.</span></p> <p><span><img style="max-height:375px;max-width:500px;" alt=" " src="/resized-image/__size/1000x750/__key/communityserver-wikis-components-files/00-00-00-00-35/service_5F00_insights.png" /><br /></span></p> <p><span>You can create a dashboard of reports that help you track metrics such as SLA compliance rate, average case handling time, open case trends over time, and more!&nbsp;These reports update in real-time so that you can see how your&nbsp;service metrics are changing over time.</span></p> <p><span><img style="max-height:348px;max-width:520px;" alt=" " height="348" src="/resized-image/__size/1040x696/__key/communityserver-wikis-components-files/00-00-00-00-35/service_5F00_example.png" width="520" /></span></p> <p><span>For more information, refer to the <a href="https://support.sugarcrm.com/smartlinks/application_guide/user_interface/dashboards_dashlets/service_insights_reports/" rel="noopener noreferrer" target="_blank">Service Insights Reports</a> documentation in the Application Guide.</span></p><div style="clear:both;"></div> https://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/959/service-insights-reports/revision/1Mon, 22 Jul 2024 16:47:10 GMT5c521d64-519d-47a6-9065-134618b211bf:3d04360a-e620-4af8-acea-5ad6539fed34Dalton Kocikhttps://sugarclub.sugarai.com/docs_and_resources/w/tip-of-the-week/959/service-insights-reports#commentsRevision 1 posted to Quick Tips by Dalton Kocik on 7/22/2024 4:47:10 PM<br /> <p><span>With Sugar 14.1, Sugar Serve users have access to a new suite of&nbsp;Service Insights reports</span><span>&nbsp;to get more insight from their case data.&nbsp;Simply add the Sugar Discover dashlet to a Home dashboard and then choose a report that you want to view.<img style="max-height:375px;max-width:500px;" src="/resized-image/__size/1000x750/__key/communityserver-wikis-components-files/00-00-00-00-35/service_5F00_insights.png" alt=" " /><br /></span></p> <p><span>You can create a dashboard of reports that help you track metrics such as SLA compliance rate, average case handling time, open case trends over time, and more!&nbsp;These reports update in real-time so that you can see how your&nbsp;service metrics are changing over time.</span></p> <p><span><img style="max-height:348px;max-width:520px;" height="348" src="/resized-image/__size/1040x696/__key/communityserver-wikis-components-files/00-00-00-00-35/service_5F00_example.png" width="520" alt=" " /></span></p> <p><span>For more information, refer to the <a href="https://support.sugarcrm.com/smartlinks/application_guide/user_interface/dashboards_dashlets/service_insights_reports/" rel="noopener noreferrer" target="_blank">Service Insights Reports</a> documentation in the Application Guide.</span></p><div style="clear:both;"></div>