Sugar News - All Comments

RE: SugarCRM is now SugarAI! An open letter from our CEO

Sateesh Donti — Fri, 24 Apr 2026 16:36:39 GMT

We have been on Sugar for nearly six years, and adoption across our sales organization remains unacceptably low. While this is not solely a Sugar issue, the legacy and unintuitive user interface, poorly designed navigation, and inefficient workflows have been significant contributors to this problem.

Compounding this, the product roadmap has not demonstrated meaningful progress in modernization. AI-driven capabilities and workflow transformation—now table stakes for enterprise CRM platforms—are largely absent. The recent name change, without substantive product improvement, only adds to the perception of misaligned priorities.

There is an urgent need to reset the foundation. The immediate focus must be on modernizing the user interface, significantly simplifying and streamlining core workflows, and putting greater control and configurability in the hands of system administrators. Lastly, you should begin infusing the AI as an integral part of the system which adds value to the customer right away, and mere name change doesn't help anyone. Sorry for saying this

RE: SugarCRM is now SugarAI! An open letter from our CEO

Donna Griesmeyer — Mon, 20 Apr 2026 18:39:00 GMT

All the module icons on the left-hand navigation bar have changed in our production instance. (Stage is the same.)

RE: SugarCRM is now SugarAI! An open letter from our CEO

Omar Conte — Fri, 17 Apr 2026 10:48:47 GMT

You are raising the expectations here. As a long-time user, I’ve seen SugarCRM evolve significantly over the years, but the transition to SugarAI feels like exciting change.
I’m particularly eager to see how the integration of AI will redefine our daily workflow and the future of CX!

RE: SugarCRM is now SugarAI! An open letter from our CEO

Francesca Shiekh — Tue, 14 Apr 2026 16:51:21 GMT

I am fielding a lot of questions about what does this mean for the product.... I look forward to getting some details.

RE: SugarCRM is now SugarAI! An open letter from our CEO

Jan-Frederic Buss — Mon, 13 Apr 2026 12:55:41 GMT

All hype on social media and then it is only a name change? I was expecting at least some news about new product features.

RE: Unlock Your Success with the Sugar Sell Foundations Series

Alex Nassi — Fri, 20 Feb 2026 18:52:57 GMT

Recordings of and supplemental materials from all sessions can be found here: Sugar Sell Foundations Series Event Recordings

RE: The Year Ahead Starts Here, A Note from Sugar’s CEO

Jan-Frederic Buss — Mon, 02 Feb 2026 06:49:46 GMT

It is remarkable that you created new core values and one of them is "All about the customer". Yet, I haven't received any feedback on my reply to this message from either David or our customer success manager.

RE: The Year Ahead Starts Here, A Note from Sugar’s CEO

Heather Ansell — Wed, 14 Jan 2026 15:48:09 GMT

Is there a way to request access to the 2026 product roadmap?

RE: Updates to Issue & Idea Visibility in the Support Portal

Julia Weinhold — Fri, 17 Oct 2025 13:59:53 GMT

Any indication how long this state is going to last? It's really hard to work like this if I can't find out whether a problem is already known or not or if it is in fact the problem that I am encountering.

RE: Updates to Issue & Idea Visibility in the Support Portal

Jeff Bickart — Tue, 07 Oct 2025 01:22:25 GMT

[mention:4d091bb65e1c4717ad02b552a20da218:e9ed411860ed4f2ba0265705b8793d05] As it stands, the subject field isn’t serving any real purpose. In most cases, it doesn’t relate to the description at all. For example, Idea 98243 has a subject of “report in 25,” which provides no meaningful context. At this point, it might make more sense to remove or restrict access to it since it’s not adding any value.

RE: Updates to Issue & Idea Visibility in the Support Portal

Tony Romano — Mon, 06 Oct 2025 20:07:07 GMT

[mention:4d091bb65e1c4717ad02b552a20da218:e9ed411860ed4f2ba0265705b8793d05]

Can you also please consider allowing access to developers that may not be Sugar partners?

RE: Introducing the SugarCRM Ambassadorship Program

Tim Billingsley — Fri, 26 Sep 2025 18:12:07 GMT

Excited for this program! Great way to strengthen partnerships

RE: A Simpler, More Consistent Versioning Scheme for Sugar Products

Nicolas Bettye — Mon, 28 Jul 2025 03:52:56 GMT

Are all Cloud-only updates for Sell, Serve and Enterprise now tightly tied to the `.2` release in October?

RE: Introducing AI for CRM: Predict the Future

Demetrius Koufodemus — Tue, 07 Jan 2025 23:49:26 GMT

any updates on this topic? I'm new here....

RE: We Listened | Moving to Semi-Annual Release Cadence

Stefan Jaenicke — Wed, 16 Oct 2024 06:40:02 GMT

[emoticon:1435ff2429184e17bc948e4f19178e1e]