/engage/b/sugar-news/posts/updates-to-issue-idea-visibility-in-the-support-portalWe&#39;ve recently made changes to how product Issues appear in the Support Portal. Why the change? We&#39;re evolving the way we share product Issue information to make it clearer, more consistent, and ultimately more useful to you. The previous ver...en-USTelligent Community 12https://sugarclub.sugarai.com/engage/b/sugar-news/posts/updates-to-issue-idea-visibility-in-the-support-portalFri, 17 Oct 2025 13:59:53 GMT5c521d64-519d-47a6-9065-134618b211bf:cd4132eb-067a-43c2-b9c8-6d8145880964Julia Weinhold0<p>Any indication how long this state is going to last? It&#39;s really hard to work like this if I can&#39;t find out whether a problem is already known or not or if it is in fact the problem that I am encountering.</p><img src="https://sugarclub.sugarai.com/aggbug?PostID=4637&AppID=12&AppType=Weblog&ContentType=0" width="1" height="1">https://sugarclub.sugarai.com/engage/b/sugar-news/posts/updates-to-issue-idea-visibility-in-the-support-portalTue, 07 Oct 2025 01:22:25 GMT5c521d64-519d-47a6-9065-134618b211bf:cd4132eb-067a-43c2-b9c8-6d8145880964Jeff Bickart1<p>[mention:4d091bb65e1c4717ad02b552a20da218:e9ed411860ed4f2ba0265705b8793d05]&nbsp;As it stands, the subject field isn&rsquo;t serving any real purpose. In most cases, it doesn&rsquo;t relate to the description at all. For example, Idea <a href="https://portal.sugarondemand.com/#supp_Bugs/2410d688-a07f-11f0-a42f-116c82999439">98243</a> has a subject of &ldquo;<strong>report in 25</strong>,&rdquo; which provides no meaningful context. At this point, it might make more sense to remove or restrict access to it since it&rsquo;s not adding any value.</p><img src="https://sugarclub.sugarai.com/aggbug?PostID=4637&AppID=12&AppType=Weblog&ContentType=0" width="1" height="1">https://sugarclub.sugarai.com/engage/b/sugar-news/posts/updates-to-issue-idea-visibility-in-the-support-portalMon, 06 Oct 2025 20:07:07 GMT5c521d64-519d-47a6-9065-134618b211bf:cd4132eb-067a-43c2-b9c8-6d8145880964Tony Romano0<p>[mention:4d091bb65e1c4717ad02b552a20da218:e9ed411860ed4f2ba0265705b8793d05]&nbsp;</p> <p>Can you also please consider allowing access to developers that may not be Sugar partners?</p><img src="https://sugarclub.sugarai.com/aggbug?PostID=4637&AppID=12&AppType=Weblog&ContentType=0" width="1" height="1">