AI Updates

AI 25.7.0 has been released!

Nathaniel Vincent — Mon, 29 Sep 2025 12:20:00 GMT

The AI 25.7.0 release includes the following feature enhancements: Feature Enhancements Intelligence add-on is now built into Sugar: The Intelligence add-on is now enabled by license key for SugarCloud customers and updates are no longer delivered ...(read more)

AI 25.6.0 has been released!

Nathaniel Vincent — Tue, 29 Jul 2025 22:20:00 GMT

The AI 25.6.0 release includes the following feature enhancements: Feature Enhancements AI Summarization and Account Intelligence Enterprise support: AI Summarization and Account Intelligence are now available to Enterprise (on-s...(read more)

AI 25.5.0 has been released!

Nathaniel Vincent — Tue, 24 Jun 2025 15:45:25 GMT

The AI 25.5.0 release includes the following feature enhancements: Feature Enhancements AI Prediction Updated visual style: The visual style of the AI Prediction dashlets has been redesigned to ensure a consistent look and feel across all of Sugar&#...(read more)

AI 25.4.0 has been released!

Nathaniel Vincent — Thu, 29 May 2025 19:35:03 GMT

The AI 25.4.0 release includes the following feature enhancements: Feature Enhancements Account Intelligence and AI Summarization Updated visual style: The visual style of the Account Intelligence and AI Summarization dashlets has been redesigned to...(read more)

AI 25.3.0 has been released!

Nathaniel Vincent — Thu, 24 Apr 2025 17:38:00 GMT

The AI 25.3.0 release includes the following feature enhancements: Feature Enhancements System improvements: Minor improvements have been made to the underlying systems that support our AI features. Visit support.sugarcrm.com for&n...(read more)

AI 25.2.0 has been released!

Nathaniel Vincent — Mon, 31 Mar 2025 17:00:53 GMT

Feature Enhancements All Features Expanded hosting regions: SugarCRM's AI features are now available to customers hosted in the eu-west-2: Europe (London) region. AI Intelligence Account Intelligence dashlet: The AI-powered Account Intelligence d...(read more)

AI 25.1.0 has been released!

Nathaniel Vincent — Thu, 27 Feb 2025 00:26:21 GMT

The AI 25.1.0 release includes the following feature enhancements: Feature Enhancements AI summarization: AI sentiment field: You can now add the AI Sentiment field to the Case module record, search, and list views. This field displays the current ...(read more)

AI 25.0 is Now Live!

Nathaniel Vincent — Mon, 27 Jan 2025 21:00:00 GMT

The AI 25.0 release includes the following enhancements and fixed issues:This release includes minor issue fixes and performance improvements. Visit support.sugarcrm.com for AI documentation and current release notes. ...(read more)

AI 4.3.1 is Now Live!

Nathaniel Vincent — Wed, 18 Dec 2024 18:57:00 GMT

The AI 4.3.1 release includes the following enhancements and fixed issues:This release includes minor issue fixes and performance improvements. Visit support.sugarcrm.com for AI documentation and current release notes. (read more)

AI 4.3.0 is Now Live!

Nathaniel Vincent — Thu, 14 Nov 2024 18:51:00 GMT

The AI 4.3.0 release includes the following enhancements and fixed issues: This release includes minor issue fixes and performance improvements. Visit support.sugarcrm.com for AI documentation and current release notes. (read more)

AI 4.2.3 is Now Live!

Nathaniel Vincent — Thu, 17 Oct 2024 17:43:00 GMT

The AI 4.2.3 release includes the following enhancements and fixed issues: This release includes minor issue fixes and performance improvements for AI Summarization and Prediction. Visit support.sugarcrm.com for AI documentation and c...(read more)

SugarPredict 4.2.2 is Now Live!

Nathaniel Vincent — Thu, 26 Sep 2024 17:37:00 GMT

The SugarPredict 4.2.2 release includes the following enhancements and fixed issues: Feature Enhancements Improved user interface: The SugarPredict interface has been improved for better usability and readability of predictions in your dashboards and...(read more)

SugarPredict 4.2.1 is Now Live!

Nathaniel Vincent — Mon, 26 Aug 2024 17:32:00 GMT

The SugarPredict 4.2.1 release includes the following enhancements and fixed issues: Fixed Issues This release includes minor issue fixes. Visit support.sugarcrm.com for AI documentation and current release notes. (read more)

Intelligence Add-On FAQs

Jonathas Meller — Tue, 06 Aug 2024 15:40:00 GMT

A summary of frequently asked questions and answers about SugarCRM's Intelligence add-on, including pricing, protection, and access.(read more)

SugarPredict 4.2.0 is Now Live!

Nathaniel Vincent — Tue, 16 Jul 2024 16:43:27 GMT

The SugarPredict 4.2.0 release includes the following enhancements and fixed issues. This release also included changes from the AI Summarization 1.3.0 release on July 16 2024, before it was consolidated into the general AI releases alongside al...(read more)