Sugar Enterprise Updates

[Action Required] Security Release for 14.x and 25.x

2026-04-09T14:00:00Z

At SugarCRM, we take the security and protection of your systems and data seriously. Today, we are publicly announcing the availability of versions 14.0.4 and 25.1.3 to all customers. Sugar versions 14.0.4 and 25.1.3 contain fixes for critical securi...(read more)

Known SugarBPM Issues Due to Non-Standard Configuration Changes

2025-09-29T17:30:00Z

Dear SugarCRM Customers, Last week, we announced changes to SugarBPM that introduced workflow issues for our SugarCloud customers with non-standard configuration changes. This has been fixed in SugarCloud, but will also impact on-site custo...(read more)

[Action Required] Security Release for 25.x and 14.x

2025-09-25T14:00:00Z

At SugarCRM, we take the security and protection of your systems and data seriously. Today, we are publicly announcing the availability of versions 14.0.3 and 25.1.2 to all customers. Sugar versions 14.0.3 and 25.1.2 contain fixes for critical securi...(read more)

[ACTION REQUIRED] Security Release 25.1.2 and 14.0.3 Microsoft Exchange Online Updates

2025-09-25T14:00:00Z

Read this important post if you use Microsoft Exchange as your email provider for outbound emails in Sugar. Microsoft has announced that support for basic authentication with SMTP Authentication will be ...(read more)

[Action Required] SugarLive Customers Must Upgrade Their Lex Bot to V2

2025-09-12T19:10:00Z

If you are a SugarCRM customer using SugarLive, please review the information in this update. Due to changes in the Amazon infrastructure, all customers must upgrade to the latest version of the Lex Bot by S...(read more)

Sugar Enterprise 25.1.1 is Now Available

2025-07-11T20:45:00Z

SugarCRM is excited to announce the release of Sugar Enterprise 25.1.1 for on-site customers. The following issues are fixed in this release: 97335: For instances with a Sugar Market license, users assigned to a Sugar Sell or Ent...(read more)

Sugar Enterprise 25.1 is Now Available

2025-04-15T18:20:00Z

SugarCRM is excited to announce the release of Sugar Enterprise 25.1 for on-site customers. This update highlights some of the key enhancements in this release of Sugar Enterprise. Visit the April 2025 page in Release Central&...(read more)

Important Notice - End of Support for Sugar 13 Instances

2025-04-10T21:00:00Z

We are announcing the end of support and security maintenance for all Sugar Enterprise instances on version 13.x. Support of version 13.x instances will come to an end on April 30, 2025. If your SugarCRM instance is on Sugar 13.x, you will be af...(read more)

[Action Required] Security Release for 13.x and 14.x

2025-04-03T14:00:00Z

At SugarCRM, we take the security and protection of your systems and data seriously. Today, we are publicly announcing the availability of versions 13.0.5 and 14.0.2 to all Sugar Sell, Serve, and Enterprise customers. Sugar versions 13.0.5 and 14.0.2...(read more)

Security Release - Versions 13.0.4 and 14.0.1

2024-10-03T14:00:00Z

At SugarCRM, we take the security and protection of your systems and data seriously. Today, we are publicly announcing the availability of versions 13.0.4 and 14.0.1 to all Sugar Sell, Serve, and Enterprise customers. Sugar versions&nb...(read more)

Sugar Enterprise 14.0 is Now Available

2024-04-09T17:10:00Z

SugarCRM is excited to announce the release of Sugar Enterprise 14.0 for on-site customers. This update highlights some of the key enhancements in this release of Sugar Enterprise. Visit the Q2 2024 page in Release Centr...(read more)

Sugar Enterprise 14.0 - Coming Soon to Your CRM!

2024-04-03T13:15:08Z

Note: This article is specific to the annual Sugar Enterprise 14.0 release. You can find out more about the quarterly Sugar Sell release here. As we prepare for our annual Sugar Enterprise release, it’s time to look at all the great ...(read more)

[Action Required] Security Release for 12.x and 13.x

2024-03-28T14:00:00Z

At SugarCRM, we take the security and protection of your systems and data seriously. Today, we are publicly announcing the availability of versions 12.0.5 and 13.0.3 to all Sugar Sell, Serve, and Enterprise customers. Sugar versions 12.0.5 and 13.0.3...(read more)

Important Notice - End of Support for Sugar 12 Instances

2024-03-26T23:00:00Z

As per SugarCRM policies and as initially communicated in October 2023, we are announcing the end of support and security maintenance for all Sugar Enterprise instances on version 12.x. Support of version 12.x instances will come to an end on&nb...(read more)

Security-Only support for Sugar 12.x until April 30, 2024

2023-10-24T15:00:00Z

The 12.x versions of Sugar will enter the “Security-Only Support” phase on 31 October 2023. Security-Only Support means SugarCRM will only provide security-related issue fixes for Sugar 12.x. Non-security issue fixes and ideas or feature ...(read more)