/explore/product-updates/b/enterprise-professional-updates/posts/sugar-10-0-for-on-site-is-now-availableSugar 10.0 has been released and is now available for all Sugar on-site customers running Sugar Enterprise and Sugar Professional.The 10.0 release further advances Sugar&rsquo;s robust suite of customer experience solutions, empowering your marketin...en-USTelligent Community 12https://sugarclub.sugarai.com/explore/product-updates/b/enterprise-professional-updates/posts/sugar-10-0-for-on-site-is-now-availableMon, 13 Apr 2020 11:36:41 GMT5c521d64-519d-47a6-9065-134618b211bf:0df3fc10-198b-459c-a278-7c525a193bbeTony Romano2 <p>Nice update <a href="https://sugarclub.sugarcrm.com/members/richgreen">Rich Green</a><br />Are we able to modify the calculations for the First Response fields or are these hard coded?<br />Can&#39;t see any specific BPM that sets these calcs or Sugar logic applied to the fields in the demos</p><p><a href="https://support.sugarcrm.com/Knowledge_Base/Cases/Understanding_SLA_and_Case_Resolution_Calculations/#Calculations_Performed_During_Case_Processing" rel="nofollow" target="_blank">https://support.sugarcrm.com/Knowledge_Base/Cases/Understanding_SLA_and_Case_Resolution_Calculations/#Calculations_Perfo&hellip;</a>&nbsp;</p> <img src="https://sugarclub.sugarai.com/aggbug?PostID=1173&AppID=45&AppType=Weblog&ContentType=0" width="1" height="1">https://sugarclub.sugarai.com/explore/product-updates/b/enterprise-professional-updates/posts/sugar-10-0-for-on-site-is-now-availableFri, 10 Apr 2020 20:48:32 GMT5c521d64-519d-47a6-9065-134618b211bf:0df3fc10-198b-459c-a278-7c525a193bbeHarold Masselink1 <p>Congratulations with another great release. Very happy with the new looks and added functionality.</p> <img src="https://sugarclub.sugarai.com/aggbug?PostID=1173&AppID=45&AppType=Weblog&ContentType=0" width="1" height="1">