Sugar Sell Updates

25.2 Bringing Visual Clarity to Dropdown Fields

Sayra Bunch — Fri, 14 Nov 2025 16:30:00 GMT

sugarclub.sugarcrm.com/.../demo-video-.mp4 Modernized Dropdown Editor The Dropdown Editor in Sugar 25.2 has been completely reimagined to deliver a cleaner, faster, and more intuitive experience for admins. This modern interface simplifies dropdown m...(read more)

Sugar Sell 25.2 is Live

Zac Sprackett — Tue, 30 Sep 2025 17:00:00 GMT

SugarCRM is excited to announce the release of Sugar Sell 25.2. This update highlights some of the key enhancements in this release of Sugar Sell. Visit the September 2025 page in Release Central to find everyth...(read more)

Update to Known SugarBPM Issues Due to Non-Standard Configuration Changes

Club Concierge — Mon, 29 Sep 2025 17:30:00 GMT

Dear SugarCRM Customers, We recently announced changes to SugarBPM that introduced workflow issues for customers with non-standard configuration changes. We are glad to announce that on Friday, 26 September 2025, a fix was added t...(read more)

[ACTION REQUIRED] Sugar Sell 25.2.0 Microsoft Exchange Online Updates

Club Concierge — Thu, 25 Sep 2025 14:00:00 GMT

Read this important post if you use Microsoft Exchange as your email provider for outbound emails in Sugar. Microsoft has announced that support for basic authentication with SMTP Authentication will be ...(read more)

Important Update: SugarBPM Issues Linked to Custom Configuration Change

Club Concierge — Fri, 19 Sep 2025 22:25:00 GMT

Dear SugarCRM Customers, We have identified an issue affecting some SugarCloud customers who have made non-standard configuration changes related to SugarBPM process definitions. If you have only created or modified SugarBPM processes through the sta...(read more)

[Action Required] SugarLive Customers Must Upgrade Their Lex Bot to V2

Club Concierge — Fri, 12 Sep 2025 19:10:00 GMT

If you are a SugarCRM customer using SugarLive, please review the information in this update. Due to changes in the Amazon infrastructure, all customers must upgrade to the latest version of the Lex Bot by S...(read more)

Sugar Sell 25.1 is Live

Zac Sprackett — Tue, 15 Apr 2025 18:20:00 GMT

SugarCRM is excited to announce the release of Sugar Sell 25.1. This update highlights some of the key enhancements in this release of Sugar Sell. Visit the April 2025 page in Release Central to find everything ...(read more)

What's New in Sugar (and What's Coming Soon)

Alex Nassi — Thu, 19 Dec 2024 20:15:00 GMT

As 2024 comes to a close, we wanted to review some of the highlights of new features and functionality that were made available in Sugar Sell and Serve this year, and give you a preview of some great updates to be on the lookout for in 2025...(read more)

Known Issues with Storage Calculations

Club Concierge — Wed, 30 Oct 2024 00:35:00 GMT

Dear SugarCRM Customers, This week, you may have received an email notification that either your Sugar Cloud storage was near full or that you had exhausted your storage limitations. Please disregard this notice. We are actively investigating an is...(read more)

Sugar Sell Q4 2024 is Live

Zac Sprackett — Tue, 08 Oct 2024 15:30:00 GMT

SugarCRM is excited to announce the release of Sugar Sell Q4 2024. This update highlights some of the key enhancements in this release of Sugar Sell. Visit the October 2024 page in Release Central to find everyt...(read more)

“Hidden” Features Series: Making Round Robin Activities & Assignments in SugarBPM a Breeze

Katie Moss — Wed, 28 Aug 2024 18:18:00 GMT

Welcome to the eleventh SugarClub post installment of our  "Hidden" Features series. If you're new here, this ongoing series covers some of the lesser-known features of Sugar Sell and Sugar Enterprise. Your feedback and suggestions for ...(read more)

Sugar Sell Q3 2024 is Live

Zac Sprackett — Tue, 16 Jul 2024 17:30:00 GMT

SugarCRM is excited to announce the release of Sugar Sell Q3 2024. This update highlights some of the key enhancements in this release of Sugar Sell. Visit the July 2024 page in Release Central to find eve...(read more)

Announcing SugarCRM's 14.1 Release: New Service Insights Reports and AI-Powered Summarization Features

Katie Moss — Tue, 16 Jul 2024 17:29:00 GMT

We're thrilled to unveil our latest update: the 14.1 release of SugarCRM, packed with great enhancements and some big new features! This release spotlights our new Service Insights Reports and AI-powered Summarization features, designed to make y...(read more)

"Hidden" Features Series: Search Capabilities in SugarCRM, a Comprehensive Guide

Katie Moss — Tue, 14 May 2024 16:00:00 GMT

Welcome to the tenth SugarClub post installment of our series on "Hidden" Features. That’s right – we’ve reached double digits! If you’re not yet familiar, this ongoing series covers some of the lesser-known features of Sugar ...(read more)

Just “Role” With It: Sugar’s New Role-Specific Dashboards Provide Personalized Insights

Katie Moss — Mon, 29 Apr 2024 21:59:00 GMT

Did you know that having the right tools tailored to your specific role can not only make your day-to-day tasks easier but also amplify your productivity by leaps and bounds? This is exactly what we aimed to achieve with the introd...(read more)