Sugar Sell Updates - All Comments

RE: Sugar Sell 25.2 is Live

Steffen Scheid — Wed, 01 Oct 2025 06:45:44 GMT

Those are some very interesting optimizations, [mention:c02af0cd75fe45fca1f695ae7d1ccf42:e9ed411860ed4f2ba0265705b8793d05] I'm looking forward to seeing them available in Enterprise.

RE: Sugar Sell 25.2 is Live

Jason Cliff — Wed, 01 Oct 2025 00:02:17 GMT

[mention:c02af0cd75fe45fca1f695ae7d1ccf42:e9ed411860ed4f2ba0265705b8793d05] I'm excited to see the new trip planning feature offered in Sugar Mobile however when I dig deeper into the Sugar Mobile release notes there is no mention of this new feature so I wanted to confirm this will indeed be offered in Sugar Mobile v87 September release?

RE: Important Update: SugarBPM Issues Linked to Custom Configuration Change

Alex Nassi — Mon, 29 Sep 2025 18:04:34 GMT

This past Friday (26 Sept 2025), a fix was added to SugarCloud to address this issue. Please review today's update, [mention:0678e4b51623477f878d27cb72c18bc2:f7d226abd59f475c9d224a79e3f0ec07] for details and more information.

(cc: [mention:e8c8b4658dd3465d861616af26ed392a:e9ed411860ed4f2ba0265705b8793d05] - I believe the update post should answer the questions you shared here)

RE: Important Update: SugarBPM Issues Linked to Custom Configuration Change

Chris Raffle — Tue, 23 Sep 2025 09:51:59 GMT

After some investigation, this issue has a much wider impact than the initial post indicates. Previously, you could use SugarBPM to modify a read-only field by doing the following:

Remove the read-only attribute from the field via Studio.
Configure the process definition to modify the field
Mark the field as read-only again in Studio

I confirmed that processes configured in this fashion no longer function as they did previously. Based on my review of affected customers, it looks like this change was deployed on September 18th. Is that accurate? Why was a change that significantly alters customizations and configurations introduced outside of the normal software release schedule?

RE: Important Update: SugarBPM Issues Linked to Custom Configuration Change

Chris Raffle — Mon, 22 Sep 2025 10:16:14 GMT

Where should we be looking for errors to identify if there is anything impacted? There are many ways that processes may have errors including validation of the process definition, processes resulting in an 'error' status, errors generating at the log level, etc. Also, is this affecting all customers in SugarCloud or only customers on specific versions?

RE: Known Issues with Storage Calculations

Club Concierge — Fri, 06 Dec 2024 16:21:23 GMT

Dear Customers,

After completing our investigation, we identified that database storage usage data prior to October 2024 had been under-reported by our system, resulting in customers being under-billed for that storage usage.

We are pleased to share that the issue causing this under-reporting has been resolved, and any storage usage data reflected in our communications and cloud insights panel is now accurate.

While additional database storage was consumed during this period, we recognize that this reporting failure prevented customers from receiving accurate and timely information about their storage usage.

To address this, SugarCRM will absorb the costs of overages for Managed Database Storage incurred between August 1, 2024, and January 31, 2025. This grace period also provides an opportunity for customers to adjust their storage usage if desired.

Customers will not be charged for any Database Managed Storage overages during the months of August 2024 to January 2025.

Notifications for overages will continue as normal. Regular billing, reflecting proper storage amounts, will resume in February 2025.

We sincerely apologize for any confusion or inconvenience caused and appreciate your understanding as we address this matter.

What caused the system to under-report storage usage data?

Earlier this year, our database software, MySQL, introduced a bug that impacted application performance for customers. As a result, SugarCRM made changes to our storage metric collection to alleviate the performance issues. In some cases, these changes caused inaccurate reporting of storage consumption.

How was this issue addressed?

Upon discovery of the issue, SugarCRM developed, tested and updated the metric collection. Additionally, we audited storage usage to determine that the reporting is accurate.

Will we be billed for data-overages?

Database Managed Storage overages will not incur any fees for overages during the August 2024 to January 2025 timeframe.

Overages from February 2025 and beyond will incur standard charges.

Customers can expect their first overage bill in May for overages during the February 1 to April 30th timeframe.

As always, SugarCRM issues communication as customers are approaching their storage limits.

Note that FileSystem usage has been correct and invoicing has previously been sent to customers who had FileSystem data overages.

Where can I access our storage usage?

Log into your SugarCRM account and visit SugarCloud Insights to review your current storage usage.

As mentioned above, the storage usage reported has been reviewed and confirmed to be accurate.

If our data storage has exceeded our allocated amount, what can we do to reduce storage?

For tips on reducing your data usage, refer to this article.

RE: Known Issues with Storage Calculations

Club Concierge — Thu, 14 Nov 2024 18:05:21 GMT

Customers,

This update is regarding Managed Storage with SugarCRM.

While we continue to investigate Database (DB) Managed Storage consumption, we can confidently report that FileSystem (FS) Managed Storage data is accurate.

Invoicing will resume for FileSystem (FS) Managed Storage. Invoicing for Database (DB) Managed Storage consumption is paused until our investigation has completed; invoices will not include DB overage charges for August to October overages while our investigation is pending.

Please continue following this post to receive future updates on this matter.

Thank you.

RE: "Hidden" Features Series: Collaborating in Comment Logs

Patrick McQueen — Wed, 30 Oct 2024 15:56:41 GMT

For some of my customers, I have made simply custom schedulers that routinely clean out the Activity Stream of all the system-generated entries such as the creation, linking, and unlinking of records. These are often a significant contribution to storage consumption and the majority of the content in activity streams. For those who want to use it just for collaboration as you've described here, targeted deletion of the system-generated entries has been a game changer.

RE: “Hidden” Features Series: Making Round Robin Activities & Assignments in SugarBPM a Breeze

John Stinchcombe — Mon, 09 Sep 2024 17:20:48 GMT

A nice feature that reminds me of mini-computer operating systems (in a good way). IMO, it's an effective and straight-forward way of ensuring tasks are distributed fairly over time.

RE: “Hidden” Features Series: Making Round Robin Activities & Assignments in SugarBPM a Breeze

Tony Romano — Tue, 03 Sep 2024 09:25:04 GMT

What are the checks for availability, the User Holidays module, or also the Shift modules?

RE: Just “Role” With It: Sugar’s New Role-Specific Dashboards Provide Personalized Insights

Michelle Plutto — Wed, 01 May 2024 12:14:22 GMT

love them and can't wait for our instance to be updated so we can use them! I was part of the Sugar Club where we dove deep into them and thanks for this!!!

RE: "Hidden” Features Series: The Power of Action Buttons

Tony Romano — Fri, 15 Mar 2024 16:28:40 GMT

Hi, do you have an example using the action 'Open Url' with an external website concatenated with some fields within Quotes module please?

RE: 13.3 Sell Improvements: Brand-New Views for Users and Admins!

Damien Pochon — Mon, 19 Feb 2024 10:59:06 GMT

I'm happy to see the user page finaly migrated to sidecar. What we would really need, though, is to consolidate the "classic" Sugar user page with the SugarIdentity user page. I hope to see that in the future.

RE: "Hidden” Features Series: The Power of Action Buttons

Raul Pirovano — Thu, 15 Feb 2024 12:46:36 GMT

nice!

RE: 13.3 Sell Improvements: Brand-New Views for Users and Admins!

Ramya Natarajan — Tue, 13 Feb 2024 14:57:24 GMT

Where can I find the IdMSAMLAuthenticate checkbox in the new User Management screen?