/explore/product-updates/b/sugar-sell-updates/posts/announcing-sugarcrm-s-14-1-release-new-service-insights-reports-and-ai-powered-summarization-featuresWe're thrilled to unveil our latest update: the 14.1 release of SugarCRM, packed with great enhancements and some big new features! This release spotlights our new Service Insights Reports and AI-powered Summarization features, designed to make y...en-USTelligent Community 12