Sugar Serve Updates

Sugar Serve 25.2 is Live

2025-09-30T17:00:00Z

SugarCRM is excited to announce the release of Sugar Serve 25.2. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the September 2025 page in Release Central to ...(read more)

Update to Known SugarBPM Issues Due to Non-Standard Configuration Changes

2025-09-29T17:30:00Z

Dear SugarCRM Customers, We recently announced changes to SugarBPM that introduced workflow issues for customers with non-standard configuration changes. We are glad to announce that on Friday, 26 September 2025, a fix was added t...(read more)

[ACTION REQUIRED] Sugar Serve 25.2.0 Microsoft Exchange Online Updates

2025-09-25T14:00:00Z

Read this important post if you use Microsoft Exchange as your email provider for outbound emails in Sugar. Microsoft has announced that support for basic authentication with SMTP Authentication will be ...(read more)

Important Update: SugarBPM Issues Linked to Custom Configuration Change

2025-09-19T22:25:00Z

Dear SugarCRM Customers, We have identified an issue affecting some SugarCloud customers who have made non-standard configuration changes related to SugarBPM process definitions. If you have only created or modified SugarBPM processes through the sta...(read more)

[Action Required] SugarLive Customers Must Upgrade Their Lex Bot to V2

2025-09-12T19:10:00Z

If you are a SugarCRM customer using SugarLive, please review the information in this update. Due to changes in the Amazon infrastructure, all customers must upgrade to the latest version of the Lex Bot by S...(read more)

Self-Service Portal No Longer Available for Sale

2025-05-01T21:15:00Z

Hi SugarClub Community, We want to inform you that, effective immediately, the Sugar Self-Service Portal is no longer available for new sales. Who is Impacted? This change applies to all new and existing Serve or Serve for Sell. What’s Changing...(read more)

Sugar Serve 25.1 is Live

2025-04-15T18:20:00Z

SugarCRM is excited to announce the release of Sugar Serve 25.1. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the April 2025 page in Release Central to find everything to ...(read more)

What's New in Sugar (and What's Coming Soon)

2024-12-19T20:15:00Z

As 2024 comes to a close, we wanted to review some of the highlights of new features and functionality that were made available in Sugar Sell and Serve this year, and give you a preview of some great updates to be on the lookout for in 2025...(read more)

Known Issues with Storage Calculations

2024-10-30T00:35:00Z

Dear SugarCRM Customers, This week, you may have received an email notification that either your Sugar Cloud storage was near full or that you had exhausted your storage limitations. Please disregard this notice. We are actively investigating an is...(read more)

Sugar Serve Q4 2024 is Live

2024-10-08T15:30:00Z

SugarCRM is excited to announce the release of Sugar Serve Q4 2024. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the October 2024 page in Release Central to find everything to prepa...(read more)

Sugar Serve Q3 2024 is Live

2024-07-16T17:30:00Z

SugarCRM is excited to announce the release of Sugar Serve Q3 2024. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the July 2024 page in Release Central to find everything t...(read more)

Sugar Serve Q2 2024 is Live

2024-04-09T17:10:00Z

SugarCRM is excited to announce the release of Sugar Serve Q2 2024. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the Q2 2024 page in Release Central to find everything to...(read more)

OneDrive Removal of Variable Path Functionality

2024-01-19T21:15:00Z

If your organization uses Cloud Drive to connect to Microsoft OneDrive or Sharepoint, please see this important update in the Sugar 13.3 (Q1 2024) Customization Guide about changes to the integration in the recent Sugar Serve Q1 ...(read more)

Sugar Serve Q1 2024 is Live

2024-01-16T21:00:00Z

SugarCRM is excited to announce the release of Sugar Serve Q1 2024. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the Q1 2024 page in Release Central to find everything to prepa...(read more)

Sugar Serve Q4 2023 is Live

2023-10-10T17:50:00Z

SugarCRM is excited to announce the release of Sugar Serve Q4 2023. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the Q4 2023 page in Release Central to find everythin...(read more)