Sugar Serve Updates - All Comments

RE: Important Update: SugarBPM Issues Linked to Custom Configuration Change

Alex Nassi — Mon, 29 Sep 2025 18:05:56 GMT

This past Friday (26 Sept 2025), a fix was added to SugarCloud to address this issue. Please review today's update, [mention:dd084cbe543e4570bceb5263fe8b3732:f7d226abd59f475c9d224a79e3f0ec07] for details and more information.

RE: Self-Service Portal No Longer Available for Sale

Harald Kuske — Tue, 06 May 2025 14:25:19 GMT

Thank goodness!
Not everything S....F... does needs to be copied.
The Sugar Portal was and is a good approach.
Keep it

RE: Self-Service Portal No Longer Available for Sale

Tony Romano — Fri, 02 May 2025 14:10:41 GMT

hi [mention:c044578d003b4ba3b1028303e76051dc:e9ed411860ed4f2ba0265705b8793d05]

what about for Enterprise version?

RE: Known Issues with Storage Calculations

Club Concierge — Fri, 06 Dec 2024 16:22:20 GMT

Dear Customers,

After completing our investigation, we identified that database storage usage data prior to October 2024 had been under-reported by our system, resulting in customers being under-billed for that storage usage.

We are pleased to share that the issue causing this under-reporting has been resolved, and any storage usage data reflected in our communications and cloud insights panel is now accurate.

While additional database storage was consumed during this period, we recognize that this reporting failure prevented customers from receiving accurate and timely information about their storage usage.

To address this, SugarCRM will absorb the costs of overages for Managed Database Storage incurred between August 1, 2024, and January 31, 2025. This grace period also provides an opportunity for customers to adjust their storage usage if desired.

Customers will not be charged for any Database Managed Storage overages during the months of August 2024 to January 2025.

Notifications for overages will continue as normal. Regular billing, reflecting proper storage amounts, will resume in February 2025.

We sincerely apologize for any confusion or inconvenience caused and appreciate your understanding as we address this matter.

What caused the system to under-report storage usage data?

Earlier this year, our database software, MySQL, introduced a bug that impacted application performance for customers. As a result, SugarCRM made changes to our storage metric collection to alleviate the performance issues. In some cases, these changes caused inaccurate reporting of storage consumption.

How was this issue addressed?

Upon discovery of the issue, SugarCRM developed, tested and updated the metric collection. Additionally, we audited storage usage to determine that the reporting is accurate.

Will we be billed for data-overages?

Database Managed Storage overages will not incur any fees for overages during the August 2024 to January 2025 timeframe.

Overages from February 2025 and beyond will incur standard charges.

Customers can expect their first overage bill in May for overages during the February 1 to April 30th timeframe.

As always, SugarCRM issues communication as customers are approaching their storage limits.

Note that FileSystem usage has been correct and invoicing has previously been sent to customers who had FileSystem data overages.

Where can I access our storage usage?

Log into your SugarCRM account and visit SugarCloud Insights to review your current storage usage.

As mentioned above, the storage usage reported has been reviewed and confirmed to be accurate.

If our data storage has exceeded our allocated amount, what can we do to reduce storage?

For tips on reducing your data usage, refer to this article.

RE: Known Issues with Storage Calculations

Club Concierge — Thu, 14 Nov 2024 18:05:09 GMT

Customers,

This update is regarding Managed Storage with SugarCRM.

While we continue to investigate Database (DB) Managed Storage consumption, we can confidently report that FileSystem (FS) Managed Storage data is accurate.

Invoicing will resume for FileSystem (FS) Managed Storage. Invoicing for Database (DB) Managed Storage consumption is paused until our investigation has completed; invoices will not include DB overage charges for August to October overages while our investigation is pending.

Please continue following this post to receive future updates on this matter.

Thank you.

RE: Sugar Serve Q4 2024 is Live

Raye Clemente — Thu, 24 Oct 2024 15:10:42 GMT

This is great! :)

RE: Action needed - January 4, 2023: SugarCRM Hotfix for critical security vulnerability

Alex Nassi — Thu, 05 Jan 2023 23:40:19 GMT

Please review the most recent information and updates here.

RE: Action needed - January 4, 2023: SugarCRM Hotfix for critical security vulnerability

Murray Crane — Thu, 05 Jan 2023 18:36:39 GMT

Turns out our on-site was "exploited" (which I discovered while applying the hot fix). Not a problem, killed everything that was running and (after taking copies of the payload) deleted it all. Would like to thank Wilfred for posting that link, otherwise I'd have had no real information about this. Only other complaint I'd make is that the installation instructions were woefully lacking - assumed the hot fix applied via the "Upgrade Wizard", but that threw an error that led me down a rabbit hole that ended with me "discovering" the Module Loader. A one-line "Apply the hot fix with the Module Loader." would have fixed that so quickly and easily...

RE: Action needed - January 4, 2023: SugarCRM Hotfix for critical security vulnerability

Wilfried Pascault — Thu, 05 Jan 2023 16:37:49 GMT

Is there a link between this fix and the 0day file upload vulnerability published on Full Disclosure security list ?
seclists.org/.../31

RE: Action needed - January 4, 2023: SugarCRM Hotfix for critical security vulnerability

Olaf Doernenburg — Thu, 05 Jan 2023 14:13:05 GMT

Hi,

since we got only this message, we are not sure what is meant by

"If you have not yet applied the hotfix released earlier today, you need only download and apply v1.1 Hotfix 91155 XXXX"

Had there been a release which was not announced?

And which security issues are fixed, usually we get a list of the impacts.

Thanks and best regards

Olaf

RE: Sugar Serve Q3 2021 is Live

Jenna Carrillo — Wed, 01 Sep 2021 19:49:08 GMT

Does Sugar Serve work with Sugar Pro? Would I need an upgrade?

RE: SugarLive brings Omnichannel service with Voice and Chat

Sayra Bunch — Mon, 19 Jul 2021 21:38:03 GMT

Hi [mention:3b44d92236f8410cb2b7377e48cddd16:e9ed411860ed4f2ba0265705b8793d05] in 11.1 we added SugarLive to Sell, which will be available very soon.

RE: SugarLive brings Omnichannel service with Voice and Chat

Vincent Amari — Fri, 16 Jul 2021 11:43:13 GMT

is there an update regarding adding this integration to Sell and Enterprise please?

RE: New SugarLive enhancements - Coming in Q1 2021 !

Brenda Rossetto — Thu, 04 Feb 2021 19:53:24 GMT

There are some really cool things in this release! If you want to get started setting up SugarLive and Sugar Portal Chat, check out the documentation on setting up Amazon Web Services to work with Sugar. [emoticon:c4563cd7d5574777a71c318021cbbcc8]