May 2026

Alex Nassi — Tue, 19 May 2026 19:21:40 GMT

Current Revision posted to Releases by Alex Nassi on 5/19/2026 7:21:40 PM

Choose an option below to see the important release information, especially for you!

Sugar Sell & Serve

Enterprise

sales-i

Sugar Market

Sugar Sell & Serve

Users & Administrators

Sell & Serve Highlights

These are just some of the new features and experiences available in Sugar Sell & Serve.
Keep reading below or see the Sell and Serve 26.1 Release Notes for more details!

Platform Strengthening

The 26.1 release of Sugar Sell and Serve represents an increased focus on product quality, stability, and performance. This release is one of Sugar's largest quality-focused releases ever, addressing a significant number of customer-driven improvements, including a broad set of fixes and accessibility improvements. 26.1 also lays important groundwork for future innovation and feature enhancements.

Improved Currency Configuration

A text field allowing admin-defined system default currency names has been added to Admin > Locale, as well as an accompanying option for users to use this currency throughout the system in their user profile

Scheduler Run Order

A new field, "Run Order," has been added in the Schedulers module to configure the priority order in which schedulers execute when multiple schedulers are scheduled to run at once

Accessibility Improvements

Accessibility enhancements improve keyboard navigation and screen reader support, delivering enhanced usability and stronger alignment with accessibility standards

Audit Log Pagination

Pagination has been added to the audit log to improve performance and usability when viewing large sets of audit data

Developer Information

Sugar Sell	Sugar Serve
Sugar Sell 26.1 is Live Sugar Sell Release Notes 26.1 Sugar Sell Administration Guide Sugar Sell Application Guide SugarCloud Insights Release Notes \| SugarCloud Insights Guide SugarIdentity Release Notes \| SugarIdentity Guide Portal Deployment User Guide \| Portal User Guide Sugar 26.1 Supported Platforms Sugar Connect Updates Mobile App Updates Sugar Discover Updates	Sugar Serve 26.1 is Live Sugar Serve Release Notes 26.1 Sugar Serve Administration Guide Sugar Serve Application Guide SugarCloud Insights Release Notes \| SugarCloud Insights Guide SugarIdentity Release Notes \| SugarIdentity Guide Portal Deployment User Guide \| Portal User Guide Sugar 26.1 Supported Platforms Sugar Connect Updates Mobile App Updates

News, Updates, & Events	Help Articles & Training
SugarCRM is now SugarAI! An open letter from our CEO Get More From Your Sugar Reports: Join Our Free Live Virtual Sessions Unlock Your Success with the Sugar Sell Foundations Series & Recordings May Events 20 May 2026 – Webinar - Export Reports with Confidence: Formats, Data Integrity & Best Practices 21 May 2026 –Start Smart: The Power of Good Lead Qualification [Sugar Sell Foundations Series] 28 May 2026 – From Chaos to Clarity: Opportunity Management that Works [Sugar Sell Foundations Series] June Events 3 June 2026 – Report Labs Live: You Submit It, We Build It 4 June 2026 – The Sales Pulse: Managing Through Activities [Sugar Sell Foundations Series] 11 June 2026 – Sugar on the Go. Mobile Selling Made Easy [Sugar Sell Foundations Series] 16 June 2026 – Webinar - From Questions to Report: How to Build What You Actually Need in Sugar 18 June 2026 – Less Busywork, More Selling - Automating Your Sugar Workflows [Sugar Sell Foundations Series] 25 June 2026 – Sales Mastery: Driving Growth with Sugar [Sugar Sell Foundations Series] July Events 2 July 2026 – Seeing Success: Building Actionable Dashboards in Sugar [Sugar Sell Foundations Series] 9 July 2026 – From Data to Direction: Mastering Reports in Sugar 15 July 2026 – Report Labs Live: You Submit It, We Build It 21 July 2026 – Webinar - Advanced Reports without Surprises: Chart, Summation & Matrix Subscribe to SugarClub Events to be notified of upcoming events and review All SugarAI Events to see the SugarU Live Training calendar, Developer Events, and more!	Choose Your Path: Find the Right Session for You Adding Fields to a Module's Audit Log Historical Summary vs. Activity Stream vs. Audit Log vs. Timeline Dashlet Join Sugar Documentation & Resources for more upcoming useful updates! Quick Videos Why Report Math Looks Wrong — and What’s Really Causing It Reports Date Filters Demystified: Time Zones, ‘Last Month,’ and Data Range Confusion Deliver Reports Automatically Choosing the Right Sugar Report Type From Template to Transformation – Building Dashboards with OOTB Tools How to Use and Duplicate Role Based Dashboards Pipeline Power — Gaining Control and Visibility Across the Sales Process Finding Your Flow — Learning Smart Guides for Simple, Scalable Automation Everyday Mobile Wins: Using Sugar in the Field Sales Activities Made Easy: 1 - Click Actions in Sugar Opportunity Management that Works: Building Your Sales Stages in Sugar How to Create the Average Lead Score by User Report Run the Business: Measuring and Managing Lead Qualification Performance

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Sugar Sell & Serve

Developers

Blog Posts & Updates	Developer Guides
Introducing the New Certified Sugar Developer Specialist Training Course	Developer Guide 26.1 API Documentation Sugar 26.1 Customization Guide Mobile Developer Updates
Event Recaps
Open Dev Office Hours: Ask Anything, Share Ideas, Shape What’s Next Recap \| Recording AI for Sugar Devs Recap \| Recording \| Slides Real Issues, Real Solutions Recap \| Recording \| Slides 2025 Wrap-Up Roundtable: Last Developer Office Hours of the Year Recap \| Recording \| Slides How Sugar Developers leverage AI Recap \| Recording \| Slides Subscribe to Developer Events to be notified of upcoming events and review All SugarAI Events to also see the SugarClub Events, SugarU Live Training calendar, and more!

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Sugar Enterprise

Users & Administrators

Enterprise Highlights

These are just some of the new features and experiences available in Sugar Enterprise.
Keep reading below or see the Enterprise 26.1 Release Notes for more details!

Platform Strengthening

The 26.1 release of Sugar Sell and Serve represents an increased focus on product quality, stability, and performance. This release is one of Sugar's largest quality-focused releases ever, addressing a significant number of customer-driven improvements, including a broad set of fixes, accessibility improvements, and additional supported platforms for Enterprise customers. 26.1 also lays important groundwork for future innovation and feature enhancements.

Dropdown Editor has been updated and modernized to simplify and streamline the admin experience

Format dropdown lists to add style and make information stand out

Formatted Dropdown Fields	Formatting Dropdown Fields - Admin

Ability to add related records to the Record View dashlet based on the "Relate To" Flex Relate relationship

View recent Opportunity record changes to quickly understand how Opportunities change over time

Improved Currency Configuration

Scheduler Run Order

A new field, "Run Order," has been added in the Schedulers module to configure the priority order in which schedulers execute when multiple schedulers are scheduled to run at once

Accessibility Improvements

Accessibility enhancements improve keyboard navigation and screen reader support, delivering enhanced usability and stronger alignment with accessibility standards

Audit Log Pagination

Pagination has been added to the audit log to improve performance and usability when viewing large sets of audit data

Developer Information

Release Updates & Documentation	Quick Videos
Sugar Enterprise 26.1 is Now Available Sugar Enterprise Release Notes 26.1 Sugar Enterprise Administration Guide Sugar Enterprise Application Guide Sugar 26.1 Supported Platforms SugarIdentity Release Notes \| SugarIdentity Guide Portal Deployment User Guide \| Portal User Guide Sugar Connect Updates Mobile App Updates	Why Report Math Looks Wrong — and What’s Really Causing It Reports Date Filters Demystified: Time Zones, ‘Last Month,’ and Data Range Confusion Deliver Reports Automatically Choosing the Right Sugar Report Type From Template to Transformation – Building Dashboards with OOTB Tools How to Use and Duplicate Role Based Dashboards Pipeline Power — Gaining Control and Visibility Across the Sales Process Finding Your Flow — Learning Smart Guides for Simple, Scalable Automation Everyday Mobile Wins: Using Sugar in the Field Sales Activities Made Easy: 1 - Click Actions in Sugar Opportunity Management that Works: Building Your Sales Stages in Sugar How to Create the Average Lead Score by User Report Run the Business: Measuring and Managing Lead Qualification Performance
Blog Posts, Updates, & Events	Help Articles & Training
SugarCRM is now SugarAI! An open letter from our CEO Get More From Your Sugar Reports: Join Our Free Live Virtual Sessions Unlock Your Success with the Sugar Sell Foundations Series & Recordings [ACTION REQUIRED] Security Release 25.1.2 and 14.0.3 Microsoft Exchange Online Updates [Action Required] SugarLive Customers Must Upgrade Their Lex Bot to V2 25.2 Bringing Visual Clarity to Dropdown Fields A Smarter, Simpler Sugar Status Page Experience Unlock Your Sales Potential—with Clarity, Confidence, and Consistency, and the Power to Do It Your Way May Events 20 May 2026 – Webinar - Export Reports with Confidence: Formats, Data Integrity & Best Practices 21 May 2026 –Start Smart: The Power of Good Lead Qualification [Sugar Sell Foundations Series] 28 May 2026 – From Chaos to Clarity: Opportunity Management that Works [Sugar Sell Foundations Series] June Events 3 June 2026 – Report Labs Live: You Submit It, We Build It 4 June 2026 – The Sales Pulse: Managing Through Activities [Sugar Sell Foundations Series] 11 June 2026 – Sugar on the Go. Mobile Selling Made Easy [Sugar Sell Foundations Series] 16 June 2026 – Webinar - From Questions to Report: How to Build What You Actually Need in Sugar 18 June 2026 – Less Busywork, More Selling - Automating Your Sugar Workflows [Sugar Sell Foundations Series] 25 June 2026 – Sales Mastery: Driving Growth with Sugar [Sugar Sell Foundations Series] July Events 2 July 2026 – Seeing Success: Building Actionable Dashboards in Sugar [Sugar Sell Foundations Series] 9 July 2026 – From Data to Direction: Mastering Reports in Sugar 15 July 2026 – Report Labs Live: You Submit It, We Build It 21 July 2026 – Webinar - Advanced Reports without Surprises: Chart, Summation & Matrix Subscribe to SugarClub Events to be notified of upcoming events and review All SugarAI Events to see the SugarU Live Training calendar, Developer Events, and more!	What to Expect When Upgrading to 26.1 (26.1) Choose Your Path: Find the Right Session for You Adding Fields to a Module's Audit Log Historical Summary vs. Activity Stream vs. Audit Log vs. Timeline Dashlet Integrating With Microsoft Connector for Admins Creating Role-Based Dropdown Lists Join the Sugar Documentation & Resources group for more useful updates!

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Sugar Enterprise

Developers

Blog Posts & Updates	Developer Guides
Introducing the New Certified Sugar Developer Specialist Training Course Updates to our Release Version Convention that affects Module Loadable Packages MySQL8 Collation Conversion Made Easy: A Pre-Upgrade Guide for Sugar 25.1 Great News: We’re Moving to a Semi-Annual Release Cadence! Learn about SecureSmarty introduced in Sugar 14.1	Developer Guide 26.1 API Documentation Sugar 26.1 Customization Guide Modern UI Technical Guide Mobile Developer Updates
Event Recaps
Open Dev Office Hours: Ask Anything, Share Ideas, Shape What’s Next Recap \| Recording AI for Sugar Devs Recap \| Recording \| Slides Real Issues, Real Solutions Recap \| Recording \| Slides 2025 Wrap-Up Roundtable: Last Developer Office Hours of the Year Recap \| Recording \| Slides How Sugar Developers leverage AI Recap \| Recording \| Slides Sugar 25.2 Developer Webinar Recap \| Recording \| Slides Tools & Techniques to Accelerate Sugar Development Recap \| Recording \| Slides SugarBPM Best Practices Recap \| Recording \| Slides June 4th Dev Office Hours Open Table Recap \| Recording \| Slides Metadata Best Practices Recap \| Recording \| Slides Subscribe to Developer Events to be notified of upcoming events and review All SugarAI Events to also see the SugarClub Events, SugarU Live Training calendar, and more!

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sales-i

sales-i Highlights

These are just some of the new features and experiences available in Sugar sales-i.
Keep reading below or see the sales-i 26.1 Release Notes for more details!

Re-engineered AI-generated opportunities
We have rebuilt our AI and ML models from the ground up to deliver a new generation of AI-generated opportunities designed to be more relevant, actionable, and easier to understand. These improvements help teams identify the right opportunities faster and take more confident action based on data-driven insights.

Product Updates	Release Notes & Product Guides
sales-i 25.2.5 has been released! sales-i 25.2.4 has been released! sales-i 25.2.3 has been released! sales-i 25.2.2 has been released! sales-i 25.2.1 has been released!	sales-i 26.1.0 Release Notes sales-i Documentation
Quick Videos	Training Sessions
sales-i Classic: Quick Tips: Preparing for a Customer Call sales-i Classic: Quick Tips: Creating & Saving Advanced Account Searches sales-i Classic: Quick Tips: Creating & Running a Snapshot Report sales-i Classic: Quick Tips: Finding your Sales Gaps with Enquiries sales-i 25: Who hasn't spent this month with Insights sales-i 25: Who Hasn't Spent this Month with the Variance Report sales-i 25: Customising Your Dashboards sales-i 25: AI Assisted Opportunities sales-i 25 Extras: Sharing Reports and What To Do With Shared Reports Utilising Your Alert Results The Variance Alert The Gap Alert Navigating The Alerts Screen Introducing Alerts in sales-i More videos are coming soon! Turn notifications on for sales-i Quick Videos to be notified of updates.	Choose Your Path: Find the Right Session for You Introducing sales-i Success Labs 20 May 2026 –sales-i Success Labs - Understanding the return on investment in your time: utilizing the CRM reporting in sales-i classic 3 June 2026 –sales-i Success Labs - Understanding the return on investment in your time: utilizing the Performance insights in sales-i 25 17 June 2026 –sales-i Success Labs - Turn Gaps into Growth: Mastering Enquiries in sales-i Classic 1 July 2026 –sales-i Success Labs - Precision Prospecting with Sales-i 25: Advanced Enquiries and Variance Sales-i Monthly Live Learning Webinar Series Relaunch 18 June 2026 –Live Learning Sales-i 25: Logging Activity & Managing Customer Engagement 16 July 2026 –Live Learning Sales-i Classic: Managing Customer Data & Taking Action 13 August 2026 –Live Learning Sales-i 25: Understanding Customer Profiles & Key Insights Review previous session recordings in Webinar Recordings Subscribe to sales-i Events to be notified of upcoming events and review All SugarAI Events to see more from SugarAI!

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Sugar Market

Sugar Market Highlights

These are just some of the new features and experiences available in Sugar Market.
See the Sugar Market Release Notes for more details!

Form Improvements – Required field highlighting
Required fields left incomplete after an attempted form submission are now highlighted in red, helping users quickly identify what needs to be completed

Form Improvements – Style Enhancements
Spacing, borders, and cursor behavior for form elements have been enhanced

Form Improvements – Improved submission tracking
Cookie tracking for form submissions has been improved, allowing more consistent form submission tracking via cookies

SugarClub Release Updates	Release Notes, Guides, & Training
Sugar Market 26.1.0 has been released! Sugar Market 25.12.6 has been released!	Sugar Market Release Notes Sugar Market User Guide SugarIdentity Guide Sugar Market Integration Guide Supported Platforms REST API Documentation Visit Event Recordings > Sugar Market Academy to view recordings from previous learning sessions and subscribe to SugarClub Events to be notified of upcoming events

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May 2026

Alex Nassi — Tue, 12 May 2026 19:26:46 GMT

Revision 1 posted to Releases by Alex Nassi on 5/12/2026 7:26:46 PM

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