https://sugarcrm.zoom.us/webinar/register/WN_WPVXVK8fQ1Gb4E9UNVLfMgTue, 26 Jan 2027 15:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:48caa762-c859-4d19-8932-4acc4b52166aShara RouseJoin us bi-monthly on the last Tuesday of the month at 10:00 AM ET for Sugar Market Academy, a webinar series designed to help customers and partners maximize the value of Sugar Market through education, product insights, and practical guidance. Each session features topics such as product roadmap updates, new feature announcements, live demonstrations, best practices from our subject matter experts, customer use cases, and expert tips to help you get the most out of your Sugar Market investment. Whether you're new to Sugar Market or an experienced user, Sugar Market Academy is your opportunity to stay informed, expand your knowledge, ask questions, and connect with the experts behind the platform. We look forward to learning, innovating, and growing with you!sugar marketsugar market academyhttps://sugarcrm.zoom.us/webinar/register/WN_3cW7_F_4TSa2nmAIQg6bKwThu, 17 Dec 2026 15:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:32832436-60f2-46d0-bd4f-07b1861448fdAndrea AyersTurn Sugar Sell data into useful answers. Learn how to use saved list views, create and customize filters, sort and group records, export lists when permitted, and run standard reports. Discover how Lists and Reports can help you prioritize work and monitor sales activity. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.sugar sellreportsSugar Sell in Actionhttps://sugarcrm.zoom.us/webinar/register/WN_PQkAUOwtSOC_K-asS5wVTQThu, 03 Dec 2026 15:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:997acb3f-193b-43fd-b71a-2bb6a6e6ef11Andrea AyersSee how the pieces of Sugar Sell work together in a realistic sales scenario. Follow an end-to-end process that includes creating and qualifying a Lead, converting it, managing the resulting Opportunity, scheduling follow-up activities, and closing the deal. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.sugar sellSugar Sell in Actionhttps://sugarcrm.zoom.us/webinar/register/WN_WPVXVK8fQ1Gb4E9UNVLfMgTue, 24 Nov 2026 15:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:10bbd820-b4d5-4c96-83f2-3c26abedd511Shara RouseJoin us bi-monthly on the last Tuesday of the month at 10:00 AM ET for Sugar Market Academy, a webinar series designed to help customers and partners maximize the value of Sugar Market through education, product insights, and practical guidance. Each session features topics such as product roadmap updates, new feature announcements, live demonstrations, best practices from our subject matter experts, customer use cases, and expert tips to help you get the most out of your Sugar Market investment. Whether you're new to Sugar Market or an experienced user, Sugar Market Academy is your opportunity to stay informed, expand your knowledge, ask questions, and connect with the experts behind the platform. We look forward to learning, innovating, and growing with you!sugar marketsugar market academyhttps://sugarcrm.zoom.us/webinar/register/WN_SYVZPtj6RZ6Q7yZpOLeupQThu, 19 Nov 2026 15:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:a8c3a015-9fff-4f1b-a762-e709b5b681a8Andrea AyersCreate a workspace that helps you focus on what matters most. Learn how to customize dashboards, work with dashlets, organize homepage layouts, and manage your daily work more efficiently. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.dashboardssugar sellSugar Sell in Actionhttps://sugarcrm.zoom.us/meeting/register/TttyzuBpRVKWzoIQ_l3ukQTue, 10 Nov 2026 16:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:7adb8781-c950-4505-8fa5-c22a434d06a0Alex NassiSocial Club Virtual meetups with other customers and Sugar's Subject Matter Experts to take your Sugar experience to the next level This Social Club session will be held on: November 10, 2026 8:00 am PST | 11:00 am EST Please note: if you already registered for the recurring Social Club meeting via Zoom, the date of this session has moved from November 12th to November 10th. Please check the update email to ensure you have the correct date on your calendar. Join Sugar's Minh Phan ( VP, Product Management ) to discuss what's new and coming soon in Sugar! We'll focus on the October release of Sugar Sell and also discuss future innovation and what other new and exciting functionality is on the Sugar roadmap. This session is most impactful for any Sugar administrators, users, and decision-makers. This is an interactive session, so we hope you'll have your camera on and be willing to unmute yourself to join in the discussion – remember, Social Club sessions are not recorded! Register Now! Click the "Receive notifications about updates to this event" button on this event in SugarClub to be alerted of any updates! Learn more about Social Club and find out about more sessions in Social Club !social clubhttps://sugarcrm.zoom.us/webinar/register/WN_I5Er3J30R-WHL8a32K4kDgThu, 29 Oct 2026 14:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:0e06d933-f491-4c27-afa7-3831a51cba6cAndrea AyersBring your daily sales work together in Sugar Sell. Learn how to schedule Calls and Meetings, create Tasks, send and archive Emails, add Notes and attachments, relate activities to the appropriate records, and maintain a useful customer history. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.sugar sellnotesSugar Sell in Actionmeetingsactivitiescallsemailstaskshttps://sugarcrm.zoom.us/webinar/register/WN_9BIGP7yQSCeWDOpAcS-QfA#/registrationWed, 21 Oct 2026 15:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:21a54564-e32f-4acd-a0b6-8c66177f47e7Alex NassiJoin us on October 21 for a look at the latest SugarAI release and the newest capabilities across Sugar Sell and Sugar Predict. See how features such as Smart Prompts, Sugar Cube, Meeting Preparation, AI Analytics, and Sugar Predict can help sellers uncover insights, prioritize next steps, and act with greater confidence. Register for the webinar or read SugarAI October Product Release Webinar to learn more. Register Now!sugar sellVirtual Event26.2webinarSugar Predictaihttps://sugarcrm.zoom.us/webinar/register/WN_rEMsl3fwSEm6o_xY-jqHVQWed, 14 Oct 2026 14:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:266feec5-c38a-404b-9f8e-a841454ced01Andrea AyersKeep your pipeline current and your deals moving forward. Learn how to create Opportunities, understand sales stages, update key deal information, and track Opportunities from open to closed. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.sugar sellSales DealsSugar Sell in Actionopportunitieshttps://sugarcrm.zoom.us/webinar/register/WN_kaLKmSNVR3eU92X23M76-gThu, 01 Oct 2026 14:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:c6740a7a-654c-4171-8d2f-39962b6e55b4Andrea AyersBuild a more complete and reliable view of your customers. Learn how to create and manage Accounts and Contacts, understand their relationships, use list and record views, and maintain clean customer data. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.sugar sellcontactsaccountsSugar Sell in Actionhttps://sugarcrm.zoom.us/webinar/register/WN_WPVXVK8fQ1Gb4E9UNVLfMgTue, 29 Sep 2026 14:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:229f8b83-cdd9-4899-a383-29a77cc8c87eShara RouseJoin us for our next Sugar Market Academy webinar, where we’ll take a practical, end-to-end look at form capture setup, submission behavior, and visitor tracking in Sugar Market. Forms and landing pages play an important role in capturing prospect and customer information, but creating the form is only one part of the process. Ensuring submissions are captured correctly, fields behave as expected, and visitor activity is properly tracked requires the right setup and validation from beginning to end. What You’ll Learn During this session, we’ll walk through how to build, publish, test, and validate forms and landing pages so submissions, field capture, and tracking work correctly end to end. We’ll cover: Form and landing page setup – Build and configure forms and landing pages to support your data-capture needs. Publishing and form capture – Understand the steps needed to successfully publish and implement your forms. Submission behavior – Learn what happens after a visitor submits a form and how that information is captured in Sugar Market. Field capture and validation – Make sure the data you're collecting is captured accurately and as expected. Visitor tracking – Understand how visitor activity is tracked and connected to engagement. Testing and troubleshooting – Learn how to test your setup before launch and identify potential issues with submissions, field capture, or tracking. Plus: A Look at the October Release The Sugar Market Product team will take the stage to discuss the upcoming October release. You'll hear directly from Product about what's coming, including key updates and enhancements, what they mean for Sugar Market users, and what you should know as you prepare for the release. Who Should Attend? Whether you're building your first Sugar Market form, looking to improve your existing setup, or simply want to make sure you're following best practices, this session will provide practical guidance you can put to use right away.sugar marketVirtual Eventsugar market academyhttps://sugarclub.sugarai.com/engage/b/sugar-news/posts/sugarai-october-product-release-webinarMon, 28 Sep 2026 16:40:00 GMT5c521d64-519d-47a6-9065-134618b211bf:0877fd7a-e521-439b-a241-14772b13f0bfClub ConciergeMark your calendar for October 21 and join us for a look at the latest SugarAI release. We’ll walk through the most important updates across Sugar Sell and Sugar Predict, with a focus on how these new capabilities can help your team get more from the customer data already in Sugar. Rather than simply adding AI on top of CRM, Sugar is building intelligence into the selling experience itself. With capabilities like Smart Prompts, Sugar Cube, Meeting Preparation, AI Analytics, and Sugar Predict, sellers can find answers through conversational AI, spot important changes earlier, and focus on the next best action. You’ll see how SugarAI can help sellers identify what needs attention, prepare faster, uncover risks and growth opportunities, and move from information to action with greater confidence. Register Now! If you want to understand where SugarAI is headed and how to get more from your investment, this is a session you won’t want to miss.sugar sellVirtual Event26.2webinarSugar Predictaihttps://sugarcrm.zoom.us/webinar/register/WN_6XTznyYZQkKHdp9ownzPWwWed, 16 Sep 2026 14:00:00 GMT5c521d64-519d-47a6-9065-134618b211bf:2a5706e6-16c5-4120-8c7d-e9a29a93c951Andrea AyersFollow a lead from initial creation through qualification. Learn how to create and update leads, manage lead status, and convert qualified leads into Accounts, Contacts, and Opportunities. Register Now! See Introducing the Sugar Sell in Action Webinar Series to learn more about the Sugar Sell in Action Series . Recordings of webinars will be made available in Event Recordings after the event.sugar sellleadsSugar Sell in Actionhttps://sugarclub.sugarai.com/explore/help-forums/sales-i/p/sales-i-classic-to-25Tue, 15 Sep 2026 20:51:00 GMT5c521d64-519d-47a6-9065-134618b211bf:dcee448d-c0ac-4645-96dd-f0db8b8a0f80Say Hello to Sugar Predict Jump in, get familiar, and discover what's possible with your upgraded platform Get Started with Your Upgraded Sugar Predict Experience Welcome to your new and improved platform! Whether you're ready to dive deep or want a quick overview, we've got flexible options to help you get up to speed with Sugar Predict, your way. What makes Sugar Predict better? Sugar Predict isn't just a visual refresh; it's a leap forward in productivity and ease of use. Here's what you can look forward to: Modern, intuitive interface: Cleaner layouts and streamlined navigation help you find what you need fast. Improved performance: Enjoy quicker load times, smoother interactions, and a more responsive platform experience. Personalized user experience: Sugar Predict puts the information that matters most to you front and center, helping you stay focused and productive. Consistency across devices: Whether you're working from a desktop, laptop, or tablet, the experience is consistent, responsive, and easier than ever. Future-ready platform: Sugar Predict sets the foundation for innovations, updates, and enhancements — so you're always ready for what's next. What's Different from Classic? While Sugar Predict keeps the powerful functionality you're used to, it introduces a refreshed experience built for clarity, speed, and ease of use. Here's what's changed: A redesigned homepage with quick access to key insights and activity Simplified navigation menus for faster task completion Enhanced search and filtering tools for easier data discovery A modern, mobile-friendly layout that works across both Apple iOS and Android devices A focus on user feedback , with continual improvements rolling out Important Items to Note As you transition to Sugar Predict, please keep the following in mind: Classic enquiries will not carry over: Any saved enquiries or reports created in sales-i Classic will not be transferred. You'll need to recreate those within Sugar Predict using the updated interface and tools. Bookmarks and shortcuts may need updating: If you've bookmarked specific pages or views in Classic, those links may no longer work. Be sure to update them after your upgrade. Some features may look different: While your favorite tools are still here, their layout or behavior may have changed to improve usability. Be sure to explore the videos and training to get comfortable. Need help rebuilding your enquiries or locating a familiar feature? Our training resources are designed to guide you every step of the way. This Is Just the Beginning Sugar Predict is built to grow with you, and we're here to support your journey. Use the resources on this page to build confidence, ask questions, and get the most out of your upgraded platform. Say Hello to Sugar Predict Jump in, get familiar, and discover what's possible with your upgraded platformhttps://sugarclub.sugarai.com/p/ob3Tue, 15 Sep 2026 19:49:00 GMT5c521d64-519d-47a6-9065-134618b211bf:8bfe6f95-1751-4a64-b3e8-7e544c43366dPersonalize your SugarClub experience There are a lot of great resources and groups within SugarClub. This last stage of your setup experience is to get started familiarizing yourself with this community. Look through the sections below to find what is most important and relevant for you ! Get Started I Need Help I Want to Learn I Want to Network I Want to Stay Informed I am a Developer or Partner Welcome {displayname}! Here are some popular areas of SugarClub to get you started. Click on any of the buttons below to explore further and get started on your SugarClub journey: Sugar News Event Calendar Help Forums Training Review your user SugarClub settings Explore the Sugar Help Forums to engage with other members of the community on questions about using or administering Sugar products. Click the buttons below for the forum(s)for SugarAI products that you use: Sugar Sell & Enterprise Sugar Predict & sales-i Classic Sugar Market Sugar Serve See All Forums Learn from the experts at SugarU to get training on all things Sugar! A variety of learning options are available depending on your needs and preferred learning style. Here are some options to get you started: On-Demand Classes Quick Videos Recorded Webinar Archive Become Sugar Certified Visit the Training & Certification Group Connect with other Sugar users like yourself in a SugarClub User Group to share your experiences and learn from one another. Choose your industry below: Manufacturing Banking & Finance Technology & Communications Services Social Club Virtual Meet-ups Stay up-to-date with the latest news, events, and product updates from SugarAI. Click the buttons below to explore and subscribe to updates: Company News Event Calendar Release Central If you're looking to dive deeper into Sugar development or if you're a Sugar Partner, be sure to join the relevant group and access resources below: DevClub Dev Onboarding PartnerClub Trouble Accessing PartnerClub? Thank you! Thank you for taking the time to start your SugarClub journey! If you have any questions or need assistance with this site, please contact our site administrative team at sugarclub@sugarcrm.com .https://sugarclub.sugarai.com/engage/b/sugar-news/posts/sugar-predict-customers-a-new-way-to-manage-support-casesThu, 27 Aug 2026 19:20:00 GMT5c521d64-519d-47a6-9065-134618b211bf:725a7e1e-5f2c-4e38-ba81-e44ce718c397Club ConciergeWe’re pleased to share that Sugar Predict (formerly sales-i) customers now have access to the SugarAI Case Portal , offering a simpler and more convenient way to work with the SugarAI Support team. The portal allows authorized users to: Create new support cases Review current and previous cases – no more searching through email threads! View cases submitted by other authorized members of their organization Communicate directly with the SugarAI Support team by adding notes to cases Keep case information, updates, and attachments together in one place Getting Access Case Portal access will be provided automatically to Sugar Predict administrators. To get started, simply create an account in the SugarAI Customer Portal ( account.sugarai.com ) if you do not already have one. If you are already logged into SugarClub, you already have a SugarAI Customer Portal account, and no additional sign-up is required. Additionally, if you are a Sugar Predict administrator, you should automatically have access to the Case Portal. Please note that your Customer Portal account is separate from your Sugar Predict (sales-i) account. Your existing Sugar Predict login credentials will not provide access to the Case Portal. Once signed in, your organization’s account administrator can also grant portal access to additional team members by assigning them the Support Authorized Contact role via the Account Members menu option on account.sugarai.com . Managing Your Cases We encourage you to use the Case Portal as your primary way to contact SugarAI Support, which provides the easiest way to track and manage your organization’s support activity. You will receive an email notification whenever our Support team adds a new note to your case, and you can then visit the portal to review the update and respond. For step-by-step instructions and more information, visit: Accessing and Using the SugarAI Case Portal Working With Sugar Support These resources explain how to sign in, grant access to other members of your organization, create and manage cases, and send notes to the SugarAI Support team. Visit the Case Portalsales-icustomer supportSugar Predict