This summer, we kicked off our Customer Roadshow with two hands-on workshops in New York and Solihull with the goal of creating a space for open conversations and real-world stories from teams evolving their CRM strategies. These half-day sessio...

Boost CRM productivity with SugarCRM’s new AI-powered Intelligence Add-on for Enterprise customers—featuring sentiment analysis and smart summaries.

We're making important updates to how we communicate system status and service disruptions—and we want to ensure you're informed ahead of time. Today’s setup involves multiple systems, which can occasionally result in duplicate no...

In the ever-evolving world of customer experience, data is the compass guiding every strategic decision. For a company invested in long-term customer relationships, the SugarCRM platform offers a solid foundation: it centralizes customer interactions...

Field Service is Efficient Revenue Companies are recognizing that field service is often the primary customer touchpoint post-sale and can drive lifetime value, customer retention, and upsell opportunities. Therefore, industries that have long relied...