Celebrating Our Year Together  As the year comes to a close, we want to reflect on the incredible moments we’ve shared with you—our Sugar community. This year, we celebrated innovation, resilience, and collaboration—from new&nb...

*This post was written by guest contributor Matt O’Neill, a seasoned futurist and expert in helping businesses adapt to change. For more from Matt, visit futuristmatt.com. During today’s keynote, “You Can’t Be Future Proof, Bu...

Picture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...

Edit (May 2025): After this announcement was initially published, SugarCRM has since announced changes to the formatting of release version numbers. Please review A Simpler, More Consistent Versioning Scheme for Sugar Products to learn...

Since our last Scoop update, we’ve been enhancing the Sugar platform to be better than ever. We can’t wait to show you what’s new in our Q4 2024 (14.2) Sugar Sell and Serve release. Complete UI Overhaul The Q4 2024 update giv...

Hello SugarClub Community, This community of SugarCRM users is incredible, and I am very excited to share that this has been recognized by the vendor of the platform (Verint Community) that we use to run SugarClub! I spent part of this week at the V...

I have some important SugarCRM news to share. After careful consideration, Craig Charlton has decided to step aside from his role as our CEO and move to the role of Chairman of the Board. You can reference today’s press release about this ...

Calling all Sugar customers!  You've just received a new video message from David Cristini, Director of the US ISV Field Organization at Amazon Web Services (AWS). David wants you to know—you’re invited to the upcoming CRM Adopt...

We're back in California for the first time since 2019 and kicking things off with a bang at our San Francisco CRM Adoption Roadshow on September 12th! This marks the beginning of our 10-show Roadshow series, and we couldn't be more excited t...

We are thrilled to announce that the Intelligence add-on, a collection of powerful AI features, is now available. Key Features The Intelligence add-on includes the following features: Account Intelligence AI-generated actionable insights from your ac...