Sugar Serve Answers & Best Practices

• Not Answered

  How to have rich-text field for Description in Tickets and Notes 0

  53 views
  3 replies
  Latest 12 hours ago
  by Andre Serrazina
• Answered

  help creating BP to email contact on cases set to "Customer" for 14 days 0

  125 views
  2 replies
  Latest 16 days ago
  by Elisabeth Hunt
• Not Answered

  Report on dashboard - limit to 1 line 0

  169 views
  2 replies
  Latest 1 month ago
  by Yves Bourgarel
• Suggested Answer

  "+" button to duplicate a field +1

  370 views
  2 replies
  Latest 2 months ago
  by Yves Bourgarel
• Not Answered

  Help with custom query to extract email text? 0

  473 views
  3 replies
  Latest 4 months ago
  by Elisabeth Hunt
• Not Answered

  Can a process definition be used to link a case to a customer, it doesn't need to be dynamic, just a fixed customer every time 0

  236 views
  1 reply
  Latest 4 months ago
  by Chris Raffle
• Answered

  Action buton to open a built url 0

  464 views
  2 replies
  Latest 5 months ago
  by Yves Bourgarel
• Not Answered

  AI agent provide initial response to incoming cases? 0

  143 views
  0 replies
  Started 5 months ago
  by Elisabeth Hunt
• Answered

  Business rule return error message 0

  733 views
  2 replies
  Latest 7 months ago
  by Yves Bourgarel
• Not Answered

  Multi value search 0

  597 views
  1 reply
  Latest 9 months ago
  by Andre Serrazina
• Suggested Answer

  IfElse returning null value 0

  833 views
  1 reply
  Latest 9 months ago
  by André Lopes
• Answered

  Adding an "OR" condition in a business rules 0

  886 views
  2 replies
  Latest 10 months ago
  by Yves Bourgarel
• Answered

  Sending an email to an outside address from BPM or Automate 0

  1146 views
  2 replies
  Latest 10 months ago
  by Yves Bourgarel