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ICYM: Open Dev Office Hours: Ask Anything, Share Ideas, Shape What’s Next recap

Hello Sugar Devs,

We recently kicked off our first Sugar AI Developer Office Hours, bringing together developers, partners, and product leaders for an open conversation about what’s coming next for the platform.
If you couldn’t make it, here’s a quick recap of the biggest themes, updates, and takeaways.

Session Highlights

We kicked off the first Developer Office Hours with a pretty open and candid conversation. Rafael shared that he’s been transitioning into a new product-focused role, which explains his recent shift in activity, but also highlighted that a big part of his focus now is shaping where the platform is headed.

From there, the session naturally turned into a mix of updates and Q&A. Rafael addressed a lot of questions from the community, everything from release timelines to what developers should expect moving forward. He clarified that the upcoming 26.1 release is mostly focused on stability and bug-fixes, while the bigger innovations are still in progress.

A big part of the conversation centered around Sugar’s direction in the AI space. Rafael answered several questions about how things are evolving, what that means for developers and partners, and how AI will fit into the broader platform experience. While details are still emerging, the message was clear: there’s a lot coming, and it’s being built with extensibility and real-world use cases in mind.

The group also touched on day-to-day developer topics, shared feedback on using AI tools in their workflows, and highlighted some practical lessons learned. Overall, it felt like a strong mix of forward-looking vision and real, grounded developer concerns.

To close things out, Rafael emphasized that sessions like this are just as much about listening as they are about sharing updates, and mentioned that Office Hours will likely shift to a slightly less frequent cadence going forward.

On that note, we are updating the cadence of our Developer Office Hours every 3 months.

Watch the Recording

If you missed the live session or would like to see the walkthrough, you can watch the full recording here:

Let us know how we are doing!

We want our Developer Office Hours sessions to be relevant and valuable. Please provide feedback so we can continue to improve and better serve you!

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Next Session Sign-Up

The next Office Hours session will be on Wed, Aug 5, 2026

Please register for the Office Hours series so you don’t miss a session.

Developer Office Hours are (typically) held on the first Wednesday of every month at 10 a.m. ET / 7 a.m. PT.