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Issue after repair

Adrian Arauz

Hello, good day. We're experiencing a problem repairing SugarCRM Enterprise version 25.1.2. For the past few days, we've noticed that after repairing, we're getting an unknown error. We've resolved this by copying the cache folder and updating a Google folder within the vendor directory using Composer.

Has anyone else experienced this? Any recommendations to prevent it from happening again?

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    Hello  , 

    As this issue is happening during a Repair, I would suspect that something is preventing all the required files from being created.

    The first thing I would check is to scan the php error logs to see if you spot any entries related to filesystem permissions, or memory exhaustion errors that could have occurred during the QRR process.

    Can you also check the SugarCRM log to see if there are any DB queries erroring out?

    Let us know what you find.


    Cheers, 

    André 

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  • 0 Sugar Employee Badge

    Hello  , 

    As this issue is happening during a Repair, I would suspect that something is preventing all the required files from being created.

    The first thing I would check is to scan the php error logs to see if you spot any entries related to filesystem permissions, or memory exhaustion errors that could have occurred during the QRR process.

    Can you also check the SugarCRM log to see if there are any DB queries erroring out?

    Let us know what you find.


    Cheers, 

    André 

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