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Error: POST /rest/v11_27/Contacts/ — 500 Internal Server Error (confirmed via browser console)

Kelli Morgan

We are experiencing a critical issue in SugarCRM where no users can open any contact records. The contact record will open for a split second, then the system displays an "Unknown Error" message. 

Here is a summary of what we found:

ERROR:
POST /rest/v11_27/Contacts/ — 500 Internal Server Error (confirmed via browser console)

This occurred around the same time a mass update of 30 fields and report generation.  Schedulers were also likely to be simultaneously running.

ADDITIONAL DETAILS:

  • Affects all users on all contact records
  • SugarCRM log shows repeated CSRF errors: "ModuleBuilder -> savetablesort"
  • Quick Repair and Rebuild has been run with no errors
  • Restoring previous layout versions from history has not resolved the issue

  • Version 25.2./Sell Advanced

Has anyone else experienced this issue?  If so, any suggestions? 

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  • 0 Sugar Employee Badge

    Hello  , 

    Thanks for creating this entry. The 500 error you're seeing is a good starting point.

    This type of error will typically also generate an entry in the PHP error logs of the instance, which can help identify the root cause. Could you check whether there are any log entries recorded at the same time the error appears?

    From experience, if the contact record loads briefly before failing, this could indicate the issue is related to elements that take slightly longer to load in the record view, such as dashlets.

    As a troubleshooting step, you could try removing the dashlets from the record view to see if that prevents the error.

    That said, checking the server logs is definitely the best next step.


    Let us know what you find. 

    Cheers, 

    André 

Reply
  • 0 Sugar Employee Badge

    Hello  , 

    Thanks for creating this entry. The 500 error you're seeing is a good starting point.

    This type of error will typically also generate an entry in the PHP error logs of the instance, which can help identify the root cause. Could you check whether there are any log entries recorded at the same time the error appears?

    From experience, if the contact record loads briefly before failing, this could indicate the issue is related to elements that take slightly longer to load in the record view, such as dashlets.

    As a troubleshooting step, you could try removing the dashlets from the record view to see if that prevents the error.

    That said, checking the server logs is definitely the best next step.


    Let us know what you find. 

    Cheers, 

    André 

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