Sugar Predict Customers: A New Way to Manage Support Cases

We’re pleased to share that Sugar Predict (formerly sales-i) customers now have access to the SugarAI Case Portal, offering a simpler and more convenient way to work with the SugarAI Support team.

The portal allows authorized users to:

• Create new support cases
• Review current and previous cases – no more searching through email threads!
• View cases submitted by other authorized members of their organization
• Communicate directly with the SugarAI Support team by adding notes to cases
• Keep case information, updates, and attachments together in one place

Getting Access

Case Portal access will be provided automatically to Sugar Predict administrators. To get started, simply create an account in the SugarAI Customer Portal (account.sugarai.com) if you do not already have one.

If you are already logged into SugarClub, you already have a SugarAI Customer Portal account, and no additional sign-up is required. Additionally, if you are a Sugar Predict administrator, you should automatically have access to the Case Portal.

Please note that your Customer Portal account is separate from your Sugar Predict (sales-i) account. Your existing Sugar Predict login credentials will not provide access to the Case Portal.

Once signed in, your organization’s account administrator can also grant portal access to additional team members by assigning them the Support Authorized Contact role via the Account Members menu option on account.sugarai.com.

Managing Your Cases

We encourage you to use the Case Portal as your primary way to contact SugarAI Support, which provides the easiest way to track and manage your organization’s support activity. You will receive an email notification whenever our Support team adds a new note to your case, and you can then visit the portal to review the update and respond.

For step-by-step instructions and more information, visit:

• Accessing and Using the SugarAI Case Portal
• Working With Sugar Support

These resources explain how to sign in, grant access to other members of your organization, create and manage cases, and send notes to the SugarAI Support team.