How to have rich-text field for Description in Tickets and Notes

Hello Samuel Mallare , 

The simplest approach would be to convert your description fields to htmleditable_tinymce, as described in the following link:

support.sugarai.com/.../

With this, you can paste images directly. For videos, unfortunately you would need to use the file upload button.

Let me know if this helps.

Cheers,
André

Hello Samuel Mallare , 

The simplest approach would be to convert your description fields to htmleditable_tinymce, as described in the following link:

support.sugarai.com/.../

With this, you can paste images directly. For videos, unfortunately you would need to use the file upload button.

Let me know if this helps.

Cheers,
André

Thank you, Andre. Much appreciated! I'll check this out.

I was able to google that before. I'm hoping there's a simpler way. I hope Sugar can come up with a native rich-text field  without any external integration or add-on like TinyMCE. This is a basic need.

Anyway, thank you again.